TGI Fridays - Leeds White Rose Reviews Summary

Customer Service

Pros:

• "The service was excellent and gave good discounts on large group bookings."
• "Manager had a very good understanding of allergy awareness and we were warmly welcomed and made comfortable."
• "Lauren was our waitress and she was so friendly and welcoming."
• "Sam, our server was excellent from start to finish, really wish we could have rated him higher than a 5*."
• "Staff was very friendly and happy to help with everything."
• "Realy nice food the waitress was spot on, didn't even have to ask for a refill on my Cola."
• "The young server Joe was amazing and was really attentive and solved any problem that came awry."
• "The staff made it extra special singing and a helping of cake to celebrate with."

Cons:

• "Waited around 45 minutes to be served the food that we had ordered for our starter."
• "When we were seated, we had to wait 20 minutes before anyone even came over to us to take our drinks order."
• "Service was slow. Food arrived warm not hot."
• "Our server kept disappearing throughout the meal."
• "Waited around 20 minutes for someone to take our order, starters ok. Main course very very poor."
• "The staff member that waiting the table either had no idea (lack of training) or you have a poor range of drinks."
• "Very very very poor service and cold food!"
• "Waited ages to take order food cold, people arriving after were been served before us."

Food Quality

Pros:

• "The food we had was so nice. We will definitely be going again with the family. 10/10."
• "Food seems expensive on the menu but portion size were amazing and good value for money."
• "Really good food and service. Some good offers and looks to be a revamped menu!"
• "Tasty food and excellent customer service. Made to feel very welcome."
• "Food was fantastic, staff were awesome. Enjoyed the cocktails, so many to choose from!"
• "We ordered a cheese burger with fries and some hot sauce this was one of the juiciest tastiest burgers."
• "We love TGI's as you can really trust the Gluten Free menu and we've never had a problem with any reaction!"
• "I ordered the crispy duck salad with the raspberry and chilli dressing. It was beautiful!"

Cons:

• "The food itself was pleasant, though with some overcooking on the meat and charring of the bun."
• "Ribs were really tough and a bit dry. Tasted nice though!"
• "Food was very nice as always. But I was shocked how much the price has gone up."
• "Service was slow. Food arrived warm not hot."
• "Abysmal food and service. The steaks were very chewy and poor quality."
• "When the food did eventually come, the steaks were very chewy and poor quality and the cheese steak sandwich was smothered in grease."
• "Staff lovely food awful, chips tasted funny, and kids chicken tenders were just coating."
• "Serving staff were fantastic. Food was not worth half of what we paid, it was bland cheap and chicken was dry."