TGI Fridays - Liverpool Speke Reviews Summary

Food Quality

Pros:

• "The food took a bit long but when it came we didn’t leave a thing on the plate, it was a Friday so I was willing to wait."
• "We went for lunch here and we were pleasantly surprised with how good the food was."
• "Food was great, atmosphere as expected."
• "The food is great for something quick and dirty."
• "Always been a fan, comfort food for the whole family with large portions for the price."
• "The ribs are very tender and generous in portion."
• "Food excellent youngest grandson has dairy allergy and they where excellent bringing allergy book to table making sure everything was ok."
• "My grandsons steak was cold and leathery, my ribs were ok, no sauces available, corn on the cob was dry and wrinkled, garlic bread was burnt."

Cons:

• "The milkshake had merely a trace of chocolate in it, it was also so thin/watery it was like a glass of skimmed milk."
• "Food arrived piping hot the allergen dish was separate and stick propped in to ensure it was given to the right child."
• "My little boy got tomato pasta, chips and broccoli; the pasta was dry and stuck together, the chips were anaemic."
• "Undercooked pasta with charcoal chicken."
• "The ribs...dry and tough and did not pull away from bone as easy as in other restaurants I frequent."
• "Poor quality food for high prices. Measly portion of ribs and fries for nearly £30, bland burgers, and the kids hotdogs were disgusting."
• "The food was terrible and the portion is very small. The ribs tastes like packaged ribs in grocery store, it was so dry and didn't look appealing."
• "Waited 25 minutes for a table even though it was not full then 40 minutes for are food. One of the meals was not what we ordered and one had to be returned because it was cold."

Service

Pros:

• "I attended with my wife for an unplanned meal and drinks. We sat at the bar before our meal and got chatting to the young lady Georgia, she created brilliant quality drinks with perfect service."
• "It was our first time visiting your restaurant tonight and we was waited on by a lady named Ellie B, very pleasant and made us feel extremely welcome."
• "Seated by a member of staff who put us in a quieter area as our kids have autism and don't like loud environments. Served by Ellie who was polite and friendly."
• "I came in today with my grandad and was delivered an amazing and friendly service by Gemma."
• "Went for food yesterday and it was lovely! The staff were super friendly, Gemma served us and she was so sweet and made us feel super welcome!"
• "The staff here helped a sweaty, stressed, me out!! Baby was 50mins away from home screaming for his bottle and I'd no hot water for him. They helped and empathised."
• "Went for my sons 10th birthday...the staff were very accommodating and performed well in the birthday wishes."
• "Very slow service, considering the restaurant wasn’t very busy. Ordered a Franks Red Hot Chicken Burger… I’ve had hotter kormas…"

Cons:

• "Took 40 mins to just be served drinks alone. The staff seemed to congregate around a table not being used, high fiving each other and looked completely disinterested in serving the customers."
• "Server walked past multiple times, stood chatting with staff when tables needed cleaning and guests needed serving. Took 30 mins for starters to come, then 45 mins for mains."
• "The only redeeming thing was 2 of the waiting on staff which is why I have given 2 stars and not 1. Some obnoxious staff who need customer service lessons from the outset."
• "Been waiting 2 hours for food, to be delivered by Deliveroo, then the app says we have delivered it. We are here still waiting."
• "Terrible service, advertises as open until 10pm, visited at 9pm to be told they were closed by a member of staff who was the rudest person I have ever encountered in a restaurant, aggressive and offensive."
• "Genuinely don’t know why I keep coming back here the restaurant is always understaffed, always half full and I still have to wait over 30 minutes to be seated or I’m turned away as a half full half staffed restaurant is fully booked it’s absolutely comical!!!"
• "Turned up and asked the girl on the front door for a table for 3 in which she said would be 25 mins, then went and go my kids to come back to the door to her saying would be an hour and me speaking to her 2 mins before that, she refused to say she said 25 mins before hand and the place was not that busy empty seats everywhere, won’t be going back there again 👎"
• "3 of us Arrived lunchtime only one other table being used. Plenty of staff in but the whole process seemed slow compares to other TGI'S we've visited."