Raz Private Hire & Airport Transfers Reviews Summary

Service Quality

Pros:

• "Fantastic reliable trustworthy and professional service received from this company."
• "Top class 5 Star customer service! Amar helped load the many suitcases into his van."
• "Excellent service start to finish! They went above and beyond."
• "Very easy to book, we had 2 drivers who were both lovely."
• "Our flight was 2 hours late the driver was very accommodating and didn't even charge us extra."
• "Great communication and friendly driver on pick up."
• "The company sends a message and email confirming the ride one day before."
• "The Owner is a friendly guy, down to earth and always has his customers' satisfaction at the fore front of his business."

Cons:

• "Driver didn’t have a clue where he was going or where he was collecting me and my partner."
• "Rude and unprofessional drivers. Unclean cars."
• "The driver picked us up in good time. The car was fine. But the driver needs to improve."
• "I have to be honest and say that I didn’t have a good experience with this company."

Driver Courtesy

Pros:

• "Amar was extremely polite, friendly, humble, gave great communication."
• "The driver helped me take my luggage inside the airport too!"
• "Our driver was very friendly, courteous and an excellent driver."
• "Driver Syed very professional and friendly. Kept in touch to let me know he was on the way."
• "Prince Ali picked me up from the airport. He’s a great driver, very friendly."
• "Our driver communicated great before his arrival."
• "A++ taxi service! Both Amar and Zayyan picked up my guest in a timely manner."
• "We had a fantastic experience. Delayed by 2 hours yet the driver waited for us late on a Sunday evening."

Cons:

• "Rude and unprofessional drivers. Unclean cars."
• "The driver picked us up in good time. But he should spend less time talking loudly and use his many phones."
• "I felt harassed by the driver and I found him to be rude, disrespectful, and off putting."

Punctuality and Reliability

Pros:

• "Very easy to book, came on time we needed picked up early and it was no problem."
• "Plane landed half an hour early and the driver had already tracked it."
• "Fantastic service all on time."
• "Our driver communicated great before his arrival. He was right on time."
• "A++ taxi service! Both Amar and Zayyan picked up my guest in a timely manner."
• "Amar arrived 20 minutes early, text to let me know and waited for me."
• "We used their services twice during our recent trip to Edinburgh and Glasgow. They were punctual, courteous, and professional."
• "The Raz drivers were punctual, polite, and professional."

Cons:

• "I had a few initial questions and got extremely fast replies through chat. Morning pickup, got text saying on the way. Could watch where driver was on map. Got text when driver arrived at hotel."