Porsche Centre Nottingham Reviews Summary

Customer Service

Pros:

• "Dan handled the sales process and was professional efficient and friendly providing first class customer service."
• "Laura listened to my situation and looked after me while I waited for an urgent job to be carried out without an appointment."
• "Fantastic customer service! I was particularly impressed with both Gina and Kevin, who were extremely helpful."
• "It was a pleasure to visit Porsche Centre Nottingham, and I will guarantee that anyone who is considering a visit, will be very satisfied by the knowledge and kindness from all of the team there."
• "The front of house team are always fantastic whenever I pop in."
• "Gina the host at Porsche Nottingham Centre was very helpful and friendly."
• "The staff were absolutely amazing, so welcoming and friendly."

Cons:

• "The customer service is appalling. Probably the worst I have ever experienced."
• "Worst customer service of any Porsche dealer, in fact worst of any garage ever."
• "Far from impressed and certainly would not recommend."
• "Disgusted at the contempt directed towards me during my visit and will not be returning to OPC Nottingham in the future!"
• "The basics of customer service are missing! Over the past week I have been trying to get through to the service department from the main switchboard, on multiple occasions now I have kept being told I will get a call back and never do!"
• "As usual they were arrogant and with the worst customer service I have ever received."
• "Not what I expect from one of the best car makers in the world!!!! I’ve rang them 4 times over the last 2 week... they never return my calls."

Sales Experience

Pros:

• "Every time I collect my new car they make it feel as special as the first time."
• "I wanted to Thank Martin and Raj. Firstly, thank you for your honesty, dedication and for going above and beyond while selling me my car last week."
• "Full credit to Eoin Casey for managing the process incredibly well under unique conditions as I am abroad and had to coordinate various processes to complete the sale."
• "These guys are pro’s and made the experience so seem less."
• "Exceptional service from start to finish - and it doesn’t really end as the after sales care and attention is outstanding."
• "Porsche Nottingham provided the best experience that felt like no other."
• "Tom Hale at Porsche Centre Nottingham has made the experience of purchasing a new Porsche feel really special."

Cons:

• "The big moment to see my brand new car for the first time... is a car that looks far from clean with polish still on many of the panels."
• "I’m on my 7th Porsche, so a loyal buyer of the brand and clearly not a messer, but seems Porsche Centre Nottingham don’t agree and feel it is OK to ghost customers."
• "Had an appointment with Daniel Willard looking into getting a new 992... Totally ghosted afterwards."
• "Deeply unimpressed. Made an email enquiry via the Porsche website and received a prompt response, which was great. Not so great was after I had answered all their questions about my part exchange... that was the last I heard from them."
• "Would not recommend this dealership! Just Rude!!"
• "A mixed bag when purchasing a car from this dealer. Lovely showroom, very welcoming but the actual buying process was a let down."
• "Serious design issue treated with hands off, head in the sand attitude. I feel there is a complete lack of insight from the top down at Nottingham Porsche."

Service and Maintenance

Pros:

• "Popped in for some servicing information about my Macan and was thrilled with the service Michaela Pearce gave us."
• "Lucy and her colleagues and the service team managed to squeeze my car in for a service anyway, which was very much appreciated, and very helpful."
• "Faultless service from Daryll & Jordan from start to finish, very personable and communication was perfect."
• "I ordered a part for my Porsche incorrectly. The service team at the Nottingham Porsche centre ordered me in the correct part and allowed me to exchange it."
• "Visiting the centre for some routine maintenance, made so welcome by Gina who really looked after us and made us feel at home."
• "Spend the day working from the centre whilst my car was being serviced. Nice to have a dedicated private office from which to work and make calls."
• "I’ve always found the Staff at Porsche Centre Nottingham to be extremely helpful, Nothing is ever too much trouble for them."