Porsche Centre Wilmslow Reviews Summary

Category: Porsche dealer

Address: Stratstone House, Wilmslow Rd, Handforth, Wilmslow SK9 3HW, United Kingdom

Phone: +441625522222

Rating: 4.5
based on 143 reviews.

Customer Service

Pros:

  • "The customer service at Porsche really sets them apart."
  • "Brilliant customer service. Called in with my 7 year old nephew who is sports car mad the staff were so attentive and spent the time talking to him and letting him sit in all the cars."
  • "It was great dealing with Mark Wainwright who listened to what we needed, and understood we had a number of options."
  • "Conner made the whole experience seamless."
  • "I have just had my car serviced at Wilmslow and have to say the over experience was fantastic I dealt with Chloe and she was a pleasure to deal with from start to finish."
  • "Ryan Allan was exceptional in his knowledge and is an asset to the company."
  • "Very impressed with Porsche Wilmslow, I had a problem with my car rang them up they told me to bring my car straight down and they will have a look at it for me."

Cons:

  • "Was interested in buying a new Cayenne but would avoid this dealership and recommend so."
  • "When I first arrived at the showroom on Saturday afternoon the cars outside the showroom were not presented properly."
  • "Customer service maybe very good. However I found that they were not as child friendly as Tesla showroom was."
  • "Probably the most unwelcoming visit to a car showroom."
  • "Additionally the charging wire for the car is faulty and they refuse to look at the charging wire alone as this has to be booked in with the car - the soonest appointment is one month away so the hybrid function of the car is unusable."
  • "Called earlier to arrange a test drive. Spoke to Dane, arrogant, rude."
  • "Poor Sales and after sales service."

Showroom Experience

Pros:

  • "A first class experience with a very professional and friendly team. I was fortunate enough to attend an event they'd organised and enjoyed a great day."
  • "Hi, this is for the people who are thinking of visiting this dealership. I can honestly say, the people there are so friendly and helpful."
  • "I will always use Porsche Wimslow, they are a pleasure to deal with!"
  • "I wouldn’t go anywhere else if I wanted a Porsche."
  • "We visited Porsche centre Wilmslow on Saturday and they couldn't do enough to help us."
  • "Following our recent visit to Porsche Wilmslow upon arrival we got a very warm welcome from sally on the front desk."
  • "Good dealership. Showroom is quite small with just a few cars on show I think about 6 cars in the showroom."

Cons:

  • "The parking is also very small, not much at all."
  • "Never encountered such diabolical service. We bought the tracking cards as an add on, we had to return them twice and they still do not work months later."
  • "The front forecourt was packed with cars maybe 40/50!"
  • "Dropped off a Porsche here and staff were pretty friendly, reception staff were especially nice, warm and welcoming. Boarded up window on entrance was a bit off-putting but lovely experience none the less."
  • "The worst car buying experience, poor response times, salesman didn't know how much the road tax was."
  • "Unfortunately it is always bullsh&t o’clock at Porsche Wilmslow."
  • "10 years we've been trying to buy a car from this lot and EVERY time we've ever gone in we're ignored, so we've given up."

Staff and Service

Pros:

  • "Dean Clarke who buys for Porsche came to my home offered a fair trade and facilitated pick up."
  • "Have to say a big thankyou to Michelle & all the team.. Had exceptional service throughout."
  • "My contact with Porsche Wilmslow has been with Kimberley Preece who is a very bright young Lady."
  • "Michelle went above and beyond this weekend when my Taycan heater packed in."
  • "Michelle couldn't be more responsive and helpful."
  • "Amazing Experience @ Porsche Wilmslow, Where do I start? The Brand speaks for itself but the staff at this particular branch were a pleasure to deal with on the purchase of my 2 new Porsche cars."
  • "Nick and Rob in sales have been a pleasure to deal with."

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