Snowcold Creamery Reviews Summary

Service

Pros:

• "The staff were so nice!!!!"
• "Staff are very friendly and helpful, best experience is eating inside where the dessert are freshly made for you."
• "Brilliant customer service."
• "Staff were very friendly and made us feel very welcome."
• "Friendly staff who immediately showed us a table for our party of 12."
• "Staff were very friendly and helpful."
• "Customer service was really positive and all staff were very welcoming and friendly."
• "The customer service is great! The staff are very polite and we were served within minutes of ordering our food!"

Cons:

• "My husband waited 10 minutes to place his order as staff were just walking around."
• "The rude manager demanded I come to the till rather than coming to the table to apologise."
• "I wasn't happy with the attitude of who I believe was the manager."
• "I experienced the rudest service from the girl behind the toll."
• "The food is great, need to work on customer service."
• "Staff are not welcoming or professional, will be finding a new dessert restaurant."
• "The staff did not seem welcoming at all."
• "Rude customer service! Saying ‘we’re closed machines are turned off’ at 11:25pm!"

Food Quality

Pros:

• "Reasonably priced beautiful desserts, tasted like heaven and huge!!!"
• "The gelato here is definitely superior, much more smoother, richer and creamier and packed full of flavour."
• "Their milkcakes are 10/10."
• "The apple crumple with custard were both delicious."
• "Large portion sizes and every dessert we had was delicious."
• "The peanut butter stack is spectacular."
• "Dessert was phenomenal and every bite was bliss."
• "The lotus affogato and salted caramel and toffee gateaux with a Turkish delight ice cream were of the highest quality."

Cons:

• "£7.50 for a cookie dough, that was a rip off! It was less than a cm thick."
• "They had the cheek to serve a warm cheesecake that was kept under lights all day."
• "The kulfi ice-cream was nice and creamy, the mango milkshake was tasty, but the milk cake had no flavour."
• "Went for the afternoon tea yesterday and was absolutely disappointed."
• "Used to be mine and my friends' favourite place till one time we went recently and the desserts were awful."
• "Ordered a mocha frappe and it had no coffee at all. You couldn't even smell the coffee. It was just plain icecream."
• "Received wrong order however insisted was correct."
• "1 of us received a hot cake with cold custard, another got cold cake with hot custard then my pancakes were so dry."

Atmosphere and Decor

Pros:

• "Subtle music, warm and airy room with laughter and happiness being the main noise."
• "The atmosphere and staff were perfect."
• "The tea came in a cast iron pot with a timer on the side so I could choose how strong I wanted the tea to be."
• "Nice decor. Clean and tidy."
• "The interior decor of this place sets a high standard in design."
• "Plenty of seating and parking on site."
• "A very clean, elegant & sophisticated dessert parlour."
• "The place boasts great decor and spacious seating areas."

Cons:

• "The only downside was I only had room for one dessert when another two (or three) had caught my eye."
• "Table was cleaned but had hairs on it so had to wiped down by ourselves."
• "My phone battery died so between 2 adults and 3 children we had to share the 1 phone to look at the menu."
• "These guys are more worried about which door you enter and exit via rather than actually getting your order correct."
• "The food is great, need to work on customer service."
• "We wanted to pick where we sat as we wanted to opt for a table with a bit more privacy."
• "The only problem was when we visited, the place was busy with quite a few kids, and they were making a lot of noise."
• "They don't care about service, and the desert was horrible."