Kaspa's St. Helens Reviews Summary

Food Quality

Pros:

• "Great dessert place. Kaspa's have a mahoosive variety of desserts ever and the staff are friendly enough."
• "Fresh, well prepared, hot, fluffy and most of all yummy!"
• "Food is good but wait time is huge."
• "Wonderful staff, very welcoming and helpful. Ice creams are delicious and so are the waffles - giant portions and simply yummy!"
• "Fantastic menu of desserts in a lovely vibrant setting."
• "My recent trip to Kaspas was a bit of a downer. The vibe was cool, but the ice cream...not so much."
• "Nice Plant-Based Ice-cream Sorbets, Standard Cakes, Staff is Friendly!"
• "Had the waffles which were amazing!!"

Cons:

• "Two feeble scoops of ice cream with some biscuit crumbs lashed in for good measure. That's it, literally nothing else."
• "Used to love it here but now nothing tastes like it used to, oreo shakes don’t even taste like oreo."
• "Oreo shakes don’t even taste like oreo tastes like chocolate and the chocolate used on the waffles tastes like cheap chocolate from the corner shop."
• "We ordered two Strawberry cheesecake sundae's for delivery last night and were unhappy with what arrived to say the least."
• "Cheesecake didn't taste right, told member of staff. He was a bit snotty about it."
• "Came in Friday night with husband and daughter. Only three staff were present while one of them was delivering with just eat."
• "Have eaten here previously with no issues, however today, we were made to feel like an inconvenience due to having coeliac’s disease."
• "Was so disappointed today, came with my two younger sisters to treat them to one of your deserts, and told one of your members of staff that we were going to the toilet so could u keep our deserts on the table and they took them when we came back, two of your staff members behind the counter heard we were saying you have took our deserts but didnt do anything about it, sorry to say we wont be coming again!"

Service and Staff Attitude

Pros:

• "It's really clean, the staff are really pleasant and helpful, they don't seem to stop cleaning. Toilets clean too."
• "Went here late after a movie. Can't fault the place, they were accommodating of my friend's dietary requirements and every single member of staff was amazing, polite and friendly."
• "I went Kaspas today with two of my friends and we ordered a bueno waffle, Icecream sundae & Reece’s cookie dough. Desserts came out pretty fast but the worker HANNAH was an absolute dream!!!"
• "Pretty middle of the road dessert place. Nice staff, but the food could have been a little better."
• "Did you know Kaspas have a party room! My little girl had an ace time for her 10th birthday. We hired a magician to come along. Kids polishsd their plates of waffles and pancakes. Birthday girl was made up with a free shake! When i firstly came to book i was greeted by Nick who was also there on the night of the party. 10/10 customer service from Nick so helpful and friendly. Thanks Nick. The other staff where also very welcoming and smiley! Good bunch here :)"
• "I went to the kaspas in st helens at 9.17pm yesterday. I waited till 9.45pm there was no food they were only doing the deliveries. A lady started cleaning with dettol and im pregnant and very sensitive to smell but my friends also got a severe headache from it. After waiting for 30 minutes I wanted a refund for my 14 pounds order and she did not refund me. I wanted the refund when I saw they were still not prepping my order. She did not refund me . I'm super unhappy as I lost money today without any good service. Will never go again and I'm not recommending to anyone."
• "Been here a few times, love the decor and selection of food is amazing. A little bit pricey although we got 25% off with discount code. Staff fine. Looking forward to next time."
• "The staff were rude. They kept my money because I apparently 'wasted food' when they got my order wrong and they basically said I lied about ordering something else"

Cons:

• "Walked in we were sat quickly but was never informed that didn’t any ice cream until ordered."
• "Just came out of the place ruined my evening coming into this place. Rude guy on the counter."
• "I am so utterly disappointed at the lack of effort and commitment this team has."
• "Thirty minutes and no one deigned to take our order."
• "We love this place the food is delicious it’s smells amazing .You don’t have to wait along time and the hospitality is fantastic especially Charlie and Rob who made my son’s experience so special."
• "It was ok, the service was a little slow. After eating half a cup of hot chocolate and half a chocolate pancake I felt sick."
• "Won't be going back unfortunately. Took the family yesterday evening and waited just shy of 45 minutes for 3 waffles and 2 crepes."
• "Charlie was a great help today in his work place he went the extra mile to help me out what a great guy i recommend paying this place a visit due to the kind help."