Kaspa's Colchester Reviews Summary

Food Quality and Variety

Pros:

• "The food is always good and well presented."
• "We had custom waffles, which were fantastic."
• "They have sugar in all kind of shapes."
• "The food quality is usually good."
• "Desserts are fairly priced for their portion and the quality is very good!"
• "They have such great waffles and ice cream sundaes."
• "Has a wide selection of desserts and if you didn't like any of the combos on the menu you could build your own."
• "The food and drink as usual was amazing."

Cons:

• "After speaking on the phone to someone at the restaurant they have pretended to not hear me."
• "I ordered a chocolate chip cookie dough for delivery with delivery roo tonight it arrived with lots of chocolate spread all spreaded over cookie dough not how it supposed to look and was to sweet to eat bad service."
• "What can I say disappointed ordered this thinking it might be a refreshing full of fruit desert guess what it aint bought average tasting icecream with pretty much no fruit for nearly a tenner."
• "Stupidly expensive for what you get and then a jobsworth manageress refusing to believe it was my 80 year old MIL birthday."
• "The strawberry smoothie was worst I've ever tasted, it was red in colour but should have been better described as H2O flavour."
• "The size of the ice cream portions are way too big and the music choice is rather strange."
• "Some of desserts over priced my friend had cream soda float said half cream soda mostly froth not worth the price paid for."
• "The food was OK but over priced 60 for 5 adults and a child."

Service and Staff

Pros:

• "The place is clean and staff are friendly and helpful."
• "The staff were friendly and prompt considering the work that had gone into our banana splits!"
• "Great atmosphere! Staff have found their way and are much more confident now that it has been open a little while."
• "Good place for couples and families to grab a sugar-filled dessert."
• "Went to the Colchester branch. Waited 20 minutes for them to deliver one part of the order (a waffle, which arrived warm not hot), then after complaining once at the order desk and then getting the manager involved we finally got our other dessert."

Cons:

• "Enjoy your food."
• "I was disgraced to hear that assistant dogs weren’t allowed in here."
• "Absolutely dismal. Somebody in charge didn't figure that having the park, which is only across the road, empty out after a firework display on November 5th would lead to lots of customers turning up after about 8.00PM."
• "Customer service was non existent. Looked at me waiting, three members chatting trying to avoid eye contact with me."
• "There was a little ginger girl on the till could have been 'manager' but no badge to no .. she bossing people around using no manors whatsoever.. young man in pink top was a total lost sheep didn't use one single thank you or please .."
• "Most of the reviews revolve around the staff who all seem to be kids the staff serving us couldn't seem to be bothered at all a poor service kaspas directors need a major review on the Colchester staff."
• "Very disrespectful staff, extremely rude and poor service, I’ll never ever go back again."
• "Saw staff chucking leftover food out of back door onto street and they congregate out the back door smoking with door left open and dumping there rubbish blocking access for wheelchairs and pedestrians !!"

Cleanliness and Maintenance

Pros:

• "Ambient was nice, staff was nice, music that was playing was good."
• "Clean, lots of seating and space. Friendly and vibrant with delicious desserts!"
• "went here for a coffee in a friday night. there is no other coffeeshop opened after dinner so this is the place and we love it! not so crowded maybe its because its winter season!"

Cons:

• "The tables are often sticky and the toilets haven’t been clean a single time we’ve been here."
• "Only negative thing is that from 3 toilets.. 2 are broken."
• "EXTREMELY DIRTY PLACE! It starts with DIRTY MENU which they gave me, there was leaking chocolate from my menu."
• "Dirty place, looks sticky all time, chairs everywhere, staff couldn't be more uninterested about clients."
• "First time visiting today and it was such a let down. The chairs were all ripped and the table and floor was so sticky, it was disgusting."
• "Dirty and unclean. The toilets were disgusting didn't even have sanitary bins."
• "Very Slow service. Kids were lucky drinks arrived in about 5 minutes. Us adults didn’t far so well. Asked waitress several times about drinks. To be told we are busy. Umm! Not all tables had people sitting at them!"
• "Due to having a wheelchair with us we had very little choice on where to sit. So we were sat not far from the main entrance. On a cold November afternoon we were told it was illegal from them to close the front door."