Address: 41-47 Clasketgate, Lincoln, LN2 1LA, United Kingdom
Phone: +441522255073
Rating: 3.9
based on 135 reviews.
Menu Variety
Pros:
"There are tons of options for all kinds of tastes."
"Extremely tasty sweet treats, huge selection on the menu."
"Amazing decor. Looks stunning and very clean. Loads and loads of choice on the menu."
"Not just with the food, they've got drinks to satisfy any sweet tooth or craving you've got."
"The menu has a brilliant range."
"The options are suggestions and easy and free to switch 1 topping for another."
"Really enjoyed our visit, portions are huge so although it does look expensive you can probably share."
"Dessert heaven! You name it, they've got it as a dessert!"
Cons:
"Ordered regularly from here but really disappointed with the level received never had such a poor order."
"The crêpes they were rubbery and super cold also ended up finding a dark brown piece of hair in it."
"Kaspas is a great restaurant full of an endless array of delicious desserts! On occasion you’ll find waffles can taste a bit underdone and eggy."
"Service can be a bit slow at times."
"Very expensive for what it is."
"The crepe was solid rubber, tasteless and cold."
"The waffles are very tasty, but the crepes are not so good, they are like rubber."
"A variety of Desserts to choose from, however selecting 3rd choice from the sundaes, was delicious but half way through the spoon broke."
Customer Service
Pros:
"Friendly staff, delicious food."
"The kids absolutely loved it."
"The staff were very friendly, helpful and the place was clean."
"Always lovely friendly staff willing to help, good atmosphere!"
"The staff are helpful, friendly, polite."
"Really welcoming and friendly staff, the place gave off old fashion milkshake roller rink vibes."
"What a lovely experience! I was served by Debbie, who was bubbly and gave excellent customer service."
"The staff here are the most miserable I've ever seen in Lincoln."
Cons:
"Food was fine but one member of staff who might have been the manager, was very rude."
"Service lets them down."
"It's not fair for customers to show up looking forward to a nice dine-in experience and have to take out or go elsewhere."
"Very slow service, maybe they should consider employing more staff as this seems to be an issue every time we have been."
"People must of been standing around without it moving for at least 30 minutes."
"Service was great the food was excellent and generally the place was clean and tidy until you need the toilet there are 3 unisex cubicles and all 3 were minging."
"How Kaspa’s works is you have to order at the front area and queue for ages with about 45 other people, for most people it’s 20-45 minutes and standing bored and waiting just to place an order."
"Terrible place to order from how can you miss an entire waffle from someone's order are you blind that you can't read what it says in front of your face on a receipt, sort it out absolutely disgraceful."
Ambiance and Decor
Pros:
"The atmosphere is like a diner but with a 90s vibe."
"The decor was very American diner and fun."
"Amazing decor. Looks stunning and very clean."
"Lovely deserts portion sizes are that big we take home and have seconds with takeaway boxes they offer instead of all that waste!"
"First time ever coming here and a great first impression! Kaspers is lovely and bright and clean."
"Really nice inside and only let down by the fact we stood about not knowing what to do for a while."
"Great crepes and drinks but the service was a bit iffy."
"The ambiance was also pleasant."
Cons:
"Place smells of chemicals, just like pool changing rooms."
"Although it wasn’t busy and the majority of tables were available, we were given a table right next to the toilets…"
"The place was so depressing and the bad customer service meant we quickly finished and left."
"The place seems popular with teenagers as there were quite a few in the restaurant but none of them eating or drinking but just generally hanging around."
"The majority of customers are teens so I would think twice if you're bringing family."
"The place looks absolutely amazing inside."
"The atmosphere is great, plenty of comfortable seating!"
"Utter shambles. Walked in at 8.59pm on the dot, the guy behind the counter was rude, dismissive and couldn’t even be bothered with a smile."
Value for Money
Pros:
"It was very satisfying for the price."
"I had a strawberry and butterscotch waffle with vanilla ice cream and an americano coffee (as pictured). It is pricey but worth it."
"The price of both came to around £13 but it is definitely worth it, if only for a treat."
"Really enjoyed our visit, portions are huge so although it does look expensive you can probably share."
"I really enjoyed the desert and the whole experience."
"The hazelnut choc deluxe and the brownie waffle were also absolutely 💯 delicious."
"The options are suggestions and easy and free to switch 1 topping for another."
"The waffles are great, portion sizes are really good value for money, and the staff I spoke to were lovely."
Cons:
"Super disappointing. Their card machine wasn't working so we had to try and order via the app."
"Order regularly from here but really disappointed with the level received never had such a poor order."
"It is pricey and there should be a table service imo."
"It's not fair for customers to show up looking forward to a nice dine-in experience and have to take out or go elsewhere."
"Two deliveries incorrect in quick succession. Orders amounting to the region of £40."
"The ice creams tasted good but were extremely sweet and non of us could finish them."
"Went there tonight and not impressed sorry. An hours wait for food and it wasn’t even that busy."
"Very expensive for what it is. Takes forever to come even if u just ordered icecream which tastes cheap n artificial."