Address: Kings End, Bicester, OX26 2AD, United Kingdom
Phone: +441869322444
Rating: 4.2
based on 207 reviews.
Customer Service
Pros:
"Customer service was Excellent, initial conversation- right through to completion of job."
"The service by the staff was excellent - good customer communication and pleasant reception."
"Once there, I was seen on time. Waited with free coffee and wifi. Courteous and efficient receptionist too."
"The woman serving us was helpful and down to Earth. 10/10 service."
"Very helpful staff. My car's under cover had become loose and was making a loud noise while driving. The mechanic repaired this in less than 30 minutes and I was on road again thank you team keep it up."
"The team on the morning of my visit were absolutely fantastic.. not just with me but every customer that came in that morning."
"ALWAYS friendly, always happy, always patient and always informative."
Cons:
"This guys are 100% not professional, took my car for an MOT, they failed it for a anti roll bar cover, and they was asking £70 for this part where at Eurocarparts was literally £2."
"I ordered a tyre online with a defined appointment slot, when I arrived I was told it was not in stock, it might be on a later delivery... Avoid Kwik Fit if you can terrible centre and Customer Service."
"Waste of time and effort."
"I felt like I was a burden when I returned and the second time to remedy the issue took twice as long as the first appointment."
"Terrible customer service. Booked an appointment to replace my tyres (9am). They started one hour late. No apologies, nothing."
"I was also not informed what the problem might be as the branch ‘doesn’t have time for the diagnosis’"
"Asking simples questions to the guy on the desks was always answered with a sarcastic why don’t you already know kind of attitude."
Quality of Work
Pros:
"They took the job on without hesitation, late on Saturday afternoon, with what looked like a substantial amount of work already on."
"Brilliant service. On a trip to Bicester from London a tyre on our car was punctured and the recovery truck bought us here. They were able to order the 22inch tyres a fit them the following day."
"Luke and Steve were amazing today I was stuck with a fault on my car and these 2 went out of their way to fix my brakes and tyres on my car at such short notice they are a credit and such lovely guys thank you."
"brilliant staff, I was down visiting family when a headlight blew and they were so helpful."
"The team at kwik fit bicester are second to none, informative, helpful and have helped me out instantly with a potentially dangerous situation with my car yesterday."
"Excellent service. Very experienced and knowledgeable staff. Did a super job and were professional and courteous at all times."
"The technician swiftly checked all the tyres for damage, the pressure, and for any other issues. very, very quick, and clear and helpful service."
Cons:
"Had a flat tyre and had to stop in to get a new one. What a mistake. Not only did they really push me to buy 4 tyres (which I refused), then they were out of all the cheap ones they had quoted me for, but then the tyre they fitted would not hold pressure."
"Took my car in for tyre replacement. They scratched my bumper in several places and refused to accept liability."
"Said I needed new exhaust went to garage twice no exhaust there, third time fitted new exhaust van sounded exactly the same."
"Oh, also was told it will take a couple of hours. It took 5… They broke what was functioning before."
"Took forever to do a simple puncture repair. Dropped wheel and tyre off at 10am, was told would take 1.5-2 hours, finally available at 20 to 4, nearly 6 hours later."
"I went in for a new tyre, on my front near side wheel, I sat and waited, job done, paid, left, it wasn't until I arrived home I realised the fitter had changed the WRONG tyre."
"The worst!! After having my wheels resprayed, I took my car to Kwik Fit to get the wheels balanced. After 3 attempts they still couldn't get the wheels balanced and then tried to convince me that the problem was with my suspension."
Value for Money
Pros:
"Good choice of tyres, plenty of detail to inform a choice, good value and an itemised breakdown of cost."
"They were well priced which was a bonus."
"At all times they explained everything and all for a VERY reasonable price."
"Tyre mended at a good price - not ripped off to get a brand new one (having just replaced it after a puncture in the same tyre 2 weeks before!)."
"Price was also great VFM!"
"I had a great experience. Managed to get 4 top range tyres cheaper than black circles.com."
"He’d managed to plug and repair, with a cost of only £25."