"Brilliant service staff are great friendly funny and they are outstanding at doing their jobs."
"The customer service is also great, always very polite, friendly and courteous."
"Really friendly and knowledgeable staff who went out their way to help."
"The manager was excellent and not only gave me peace of mind initially over the phone, he also carried out the work himself and he ensured I was safe and distanced for both vehicle drop/collection."
"Spoke to James & Ian whos service was impeccable."
"A young technician (Callum) was so patient, very customer focussed and polite. A credit to your organisation."
"The guy who served me was very professional, polite and helpful."
Cons:
"This place is a joke. Booked in my car for MOT 4 times. Each time they came with different excuses and changed my appointment. After a week of waiting they failed even to contact me for the last promised time slot so I had to take to another garage."
"Poor customer service from you Widnes I wouldn't go here in an emergency.. useless !!!!"
"Helpful and knowledgable staff.only down side was I was booked in for 1.30 but had to wait 50 minutes too get it on the ramp.cant fault the staff would use again."
Quality and Speed of Service
Pros:
"Used KwikFit (Widnes) twice now in the past 3 months... On both occasions the service has been fast."
"Work done to a very high standard and at a good price too."
"Car was checked and new tyre fitted within the hour, top service and kept up to date with phone calls."
"They managed to change my tyres, discs and brake pads in no time even with a good discount!"
"Had what I thought was a slow puncture, took it in for a free tyre check. It was the tyre air valve that was loose and leaking, they replaced it with no charge and the whole appointment took about 10 minutes."
"Quick reliable service all faults shown in detail repair reasonably priced."
"All done on the time I was booked in for very punctual."
Cons:
"Feel a tiny bit ripped off, and no clearer on what any of it meant."
"Having to wait over an hour to get two tyres changed and tracking tested and reset, is a bit much."
"Only thing I would say is £60 for front wheel alignment (£80 including rear) is a bit too much and if I'd known it was that much in the first place, sadly I would not have wasted my journey."
Professionalism and Expertise
Pros:
"Mark, who dealt with me, was extremely professional."
"The gentlemen working here were all so very kind and helpful."
"Very professional staff, very patient, nothing was too much of a trouble."
"Every member of staff was professional, kind and helpful."
"Mark was also very polite and answered all of my questions thoroughly."
"I found that the team member was very polite and professional."
"Dan in particular was a great help and was very friendly and professional."
Cons:
"Visual inspection from about 4ft away deemed I needed rear pads and discs."
"Booked in to a different Kwik-fit to have work done - they questioned why I'd said discs as nothing whatsoever wrong with them."
"Visited Kwik Fit Widnes for another alignment, regretfully fell short this time. New staff in who don’t know how to use alignment system and turned my car away."
Value for Money
Pros:
"Would highly recommend in every respect."
"Excellent service from all staff would highly recommended."
"Definitely recommend."
"Great guys will be back next month for a Full service."
"Very helpful. New tyre and wheel alignment. Free tea or coffee. Friendly staff"
"I would definitely return and recommend kwik fit."
Cons:
"widnes, great same day 4 new tyres fitted, at online price as well! however i do have a bit of an issue with, the free 'wheel tracking', the old tyres where good tyres run flats 'which have been on the car since 2013, with well over half tread depth left 'hate run flats' but point is they had no outside or inside shoulder wear at all, the entire tread pattern was evenly worn, no sign of tracking problems, yet the tracking equipment showed tracking out on all 4 tyres out of alignment 'not so' at £84 to fix i find that extortionate 'had same thing at warrington branch, 4 new tyres fitted, and was shocked, when was charged £84 to track!"
"New exhaust was pricey (Jaguar only part) but quickly fitted once delivered."
"For mot/service/repairs would definitely go elsewhere due to high pricing."
Customer Care and Satisfaction
Pros:
"The manager was excellent and not only gave me peace of mind initially over the phone, he also carried out the work himself and he ensured I was safe and distanced for both vehicle drop/collection."
"Mark went out of his way to sort a problem that had been caused by a different garage, keeping me informed at all times."
"Outstanding customer service and particular thanks to Mark for going above and beyond staying late at short notice to make sure I got my car back in time for an urgent hospital appointment."
"A nameless car dealership wanted £80 stating that it couldn't be repaired but these guys pulled the nail, checked all tyres and said everything was fine with no charge and sent him home happy."
"I felt really assured and happy with the service from Ian and Mark, they went above and beyond to ensure that I was satisfied with my visit and also helped save some money too!"
"Thank you again to the wonderful technicians at Kwikfit Widnes who helped fix a puncture on my Motability car at such short notice."
"I was so impressed by the team, I had broken down and they stayed open to waited to get my car and fit a new tire so’s I could get home."
Cons:
"We needed a tyre as a matter of urgency as we had had a blow out and had a long journey explained this to male staff member Tyre in stock but when asked can you fit, we were told 'not today' helpful in an emergency NOT!!!"
"Had to return as the steering wheel was off-centre after a 4 wheel alignment."
"They rang a short time later to say alignment was required and it was £60 (later discovered places like Halfords would do it for around £30)."