Kwik Fit - Southampton - Lodge Road Reviews Summary

Speed of Service

Pros:

• "Repair quickly carried out, free of charge."
• "Very fast and professional service. I didn't have to wait at all to be seen, and my car was started to be worked on immediately."
• "It was all done within 45 minutes!"
• "The team there were helpful, friendly and highly efficient... they had the tyre removed, repaired and replaced on the car in about 15 minutes."
• "Kwik Fit had the new part ordered, delivered and fitted on my car within an hour or so!"
• "Had it fitted within 30min."
• "Sean got started on my van within 5 min of my arrival."

Cons:

• "I ve waited more than an hour, my car was just out there and no one got to do anything."
• "Took the car in and was told it would be done by early afternoon. Rang up early afternoon after not hearing anything and, long story short, didn't end up collecting until the next day."
• "I had a 10:30am appointment that had been booked and paid for online, but when I arrived was told it would be 1hr 30 mins before the car would be ready as they were short staffed."
• "Two hour wait as only two people there then another two turned up then told that they need to order the new tyres and to come back tomorrow."
• "Booked MOT with them... after few hours they called me saying it can’t be done today as the part didn’t arrive."
• "Poor communication, poor time keeping, poor customer service."
• "Went for an MOT today and oh my days they were rude and didn't communicate at all with me... Over 2 hours waiting and about several customers came and gone."

Customer Service

Pros:

• "The manager served me, he was very helpful and patient."
• "The staff are helpful too. In particular, Kane who does the MOT’s. He gave me advice for work that needed some attention in the future."
• "Thanks for the lovely staff that sorted out my car battery out."
• "Called them on a Sunday to get my car's tyres checked. Turned up and the team were so quick and helpful."
• "The engineers were very friendly and fully explained every problem my car had and fully ran every decision past me."
• "The team are always so friendly and trustworthy."
• "The staff were very professional, friendly and knowledgeable."

Cons:

• "A man serving in Kwik-Fit needs training in people skills rude and Blunt rude tone to customers."
• "Service on the car was good but when I attended to collect my car the manager was having a discussion about masks being worn and the young lad he was talking to kicked off which wasn't very professional."
• "extremely rude arrogant assistant manager tried using bully tactics for me to not take my car away for work to do for a MOT."
• "Then to be told my locking wheel nut doesn't fit and they would have to charge me £95 to remove the nuts."
• "Will not be returning or using Kwik fit again."
• "I was even questioned by the staff as they were under the impression that I'm lying to them."
• "Disgusting, one star too much."

Quality of Work

Pros:

• "I only required a single tyre replacement and the work itself was carried out as expected with no issues."
• "Been here twice in a month now. First time had two tyres changed due to damage. They gave me impartial advice about the rear tyres but left it to me if I wanted to change them."
• "I went in with a huge screw sticking out of a tyre, they fixed it when I'd expected to be told I needed a new tyre."
• "Needed to check my TPMS tyre pressure sensors. Was dealt with by a very efficient young man who discovered it was the computer software in the car not the sensors."
• "I would like to say that the guys at this kwik fit are truly amazing ...I needed a new head light bulb and it was done very quickly and with excellent customer service."
• "Will get repairs fitted quickly and efficiently, won't over charge you."
• "I have used the Lodge Road branch of Kwik Fit for all my car needs for several years now, and the service they have provided has been nothing but exemplarly."

Cons:

• "Had both front tyres replaced here and during the MOT 8 months afterwards they were both found to be near bald on the internal side."
• "During the MOT it was detected an issue that needs to be repaired in my wing rearview mirror... now I have my car with a failed MOT without a solution from them."
• "My car failed its MOT on a damaged suspension arm ball joint dust cover. KwikFit quoted me £155 plus labour for the repair."
• "Failed my MOT on a bulge in a tyre and a 'faulty headlight'."
• "Had a tyre fitted to my bmw 19inch alloy wheel... when I collected it it had a scuff mark all around the rim."
• "I had taken my car SEAT ALHAMBRA TODAY THE THIRD TIME as it definitely has some knocking and cracking sound coming when turning left or right a time, last time they said fixed it and it started again and charged me £30."
• "Lied about condition of breaks to try and make £400+."