Address: 3A Bridgewater Cl, Reading, RG30 1JT, United Kingdom
Phone: +441189504100
Rating: 4.9
based on 251 reviews.
Customer Service
Pros:
"The guys at Elite are a pleasure to deal with."
"Fantastic service from Chris and the team, for one minute i thought they had forgotten me, but it was me having a bad day and not checking my junk folder! Chris is a credit to the company and goes out of his way and has great ideas and choices to chose from."
"Their service is impeccable."
"I would HIGHLY recommend this bunch of absolute professionals to anyone."
"One of the best customer experiences I've had the staff are friendly helpful and accommodating."
"The staff were fantastic with us and couldn't do enough to answer our questions."
"Great team to deal with, very friendly and customer focused."
Cons:
"However as soon as i left i noticed my steering wheel is now pointing left to go straight."
"Very bad experience I took my car for simple wheel balance, they took the car for 30 mins came back to me with something else I asked for."
"If there was 0 star it would be ZERO. Customer service NONE whatsoever."
"One man from the service just answered me in a very rough way that he doesn’t understand what kind of tyres we want and that he is not interested to help us in our routine."
"Booked my Range Rover Sport in for alignment due to a slight pull. Booking was simple and efficient over the phone, but unfortunately when I arrived at the appointed time it turned out their alignment machine was not functioning."
"Went for an alignment, told them what camber I wanted front and rear (had these camber measurements before so I know that they were achievable) left with completely different to what I asked for."
"Spoke to a guy called Chris and he was so arrogant and I do not know how people like this are in business."
Quality of Work
Pros:
"They supplied Genuine Jaguar SVR wheels from their eBay account which were absolutely immaculate."
"They correctly identified the problem with my wheel and resolved it on the spot for less than I'd been expecting to pay."
"Wish I had before and after pictures to show what a fantastic job these guys have done!"
"The quality of the custom finish on these wheels needs to be seen to be believed, the photos just don't do them justice."
"Elite refurbished the wheel, I cannot see where the damage was and it is literally as good as new."
"Looking truly Amazing on vehicle."
"I'm very happy with the refurbished wheels completed by Elite which were finished to a very high standard."
Cons:
"Lazy.... They tightened my wheel nuts with an air gun not to correct torque. So I was left having to call someone to help me change my wheel even though I know how to do it."
"On Inspection of the wheel it had been fitted with what can only be described as a 'butchered' none genuine BMW centre cap that also didn't fit properly and a nasty black plastic dust cap."
"Had to get new tyres and alignment done elsewhere."
"As they hadn’t taken note of my number, they were unable to call and postpone the booking."
"Still got asked to pay the full amount mind you. I’m sure they are good for a general alignment, but don’t expect anything else."
"Sorry guys but this was not the service I was hoping for."
"I paid £50 for the alignment that I didn't need and didn't get my car fixed."
Product Selection and Availability
Pros:
"Best in the business, friendly, helpful and nothing was too much to ask, helped me pick new alloys / tyres and explained differences in tread patterns etc, very knowledgeable and great prices too."
"Needed a new set of rims, thanks to being taken unawares by a rather large pothole that had appeared overnight on my route to work. Ordered through e-bay on Thursday, delivered Friday, what more can you ask."
"Immediately Chris gave me the option to upgrade my wheels free of charge to a better style and he would provide next day service on the delivery."
"I ordered set of refurbished wheels and tires for my JAG and I was surprised with professionality, excellent communication, very fast shipping and of course quality of the items."
"Can't recommended them highly enough, look no further if you’re in the market for new wheels at a competitive price with great customer service."
"Quick to get them out to me in Scotland within a week."
"Fantastic service from enquiry through to delivery. Ordered on the Tuesday and wheels and tyre combo fully balanced arrived on Friday morning."
Cons:
"I purchased a set of wheels for £1850 which isn’t a small amount of money for a set of wheels and then to be delayed on delivery constantly and not being able to provide me with a receipt of payment nor a tracking number for my order."
"Called on Thursday because I had seen a set of wheels I liked advertised by Elite on eBay but wanted them with a different tyre. On Monday afternoon they were no my drive and the evening of that same day on my car."
"Then I saw Elite mentioned on a couple of VW groups on Facebook and when I phoned they quoted me the price I had seen online (and availability was not a problem)!"
"The service I received was really quick with the new tyre arriving the same day."
"The whole change over took 45 mins, all the guys were so helpful and worked like clockwork."
"Very pleased with the speed and quality of their work."
"Really fast service on a Monday morning when I assumed they'd be busy."