The White Horse Hotel Reviews Summary

Service

Pros:

• "Friendly and helpful staff."
• "The staff are exceptionally friendly and helpful."
• "Lovely pub visit multiple times a week, nice snacks and the staff go out of their way for customers."
• "Great customer service and full marks to all the staff at The White Horse Hotel."
• "The staff are very efficient and helpful."
• "Restaurant staff very friendly and on par with a 5 star service."
• "Fantastic service, everything arrived swiftly and the staff were really welcoming."

Cons:

• "Poor service, we told them we were going to sit outside, it was table service. No-one came for 20mins."
• "We did have to wait a long time for our afternoon tea as he served the wrong table first."
• "It was all really tasty but sadly almost empty so lacking any sort of buzz."
• "No clean bedding or towels provided and had to go and ask for loo roll!!"
• "The service was unacceptably slow."
• "All very slow, staff were miserable, its definitely gone downhill!"
• "Terrible attitude and appalling service when we finally got seated in the public area, with an hour long wait for a starter."

Location

Pros:

• "Nice very central location, old charming buildings and friendly staff."
• "Ideally located in the Town centre."
• "In the town centre on the main street so convenient."
• "Really good location in the center of Romsay."
• "Lovely hotel to stay at right in the heart of Romsey, brilliant location."
• "Perfect location in a quaint, peaceful town."
• "The location is right on the street in the center of the town, which is very convenient."

Cons:

• "The room was small, with a very small double bed, no water or a glass for tap water, no parking, no lift."
• "Parking is a real problem (especially if you are staying)."
• "Drove for most of day to find we had to walk from a car park in the town and had to pay for parking."
• "No parking, location on Google map didn't get to the hotel."
• "There is no hotel car park."
• "Nice old building, but no parking!!(long walk in rain)"
• "It was a hot weekend, and the rooms were accordingly hot and stuffy, and difficult to get a breeze through (no AC, which is understandable for a hotel of that age)."

Rooms

Pros:

• "Lovely clean and tidy room, though smaller than we’d have liked."
• "The rooms were spacious and clean."
• "A beautiful hotel with lovely rooms."
• "Lovely room and the staff are so friendly and helpful."
• "The rooms were clean and comfortable."
• "Our room had a configuration where the bedroom was on a level above the lounge area, nice but the room was hot and the aircon did not work and being in the roof there was no window to open!"
• "The room that we rented was the 'Penthouse', a huge room with lovely bathroom and massive bed."

Cons:

• "The room was small, with a very small double bed, no water or a glass for tap water, no parking, no lift."
• "No clean bedding or towels provided and had to go and ask for loo roll!!"
• "Terrible, no air conditioner, Night time entrance it's close, they keep you 20 min outside around them employs respond on the phone to open the door."
• "Lovely room but very noisy on street."
• "The only downside this time was to receive a double room which was in fact two single beds pushed together with two single duvets and sheets."
• "No fresh towels and rubbish still in the bin."
• "They messed up a booking for a very important private event and when we turned up couldn’t really care less."

Food

Pros:

• "The Sunday roast was to die for!!"
• "Food at the hotel restaurant is absolutely excellent so don't be put off by the temporarily limited menu."
• "The food was delicious and we'll presented and with a party of us the size that we were, all getting served at the same time the meal quality didn't suffer."
• "The food is lovely too. They get everything local and you can taste the quality of the food!"
• "The food was delicious the breakfast was the best I've had."
• "Food was high end and one of the best meals out we have had in a long time."
• "The food was delicious and fresh."

Cons:

• "I also don't want the people of Romsey (mostly elderly, from what we saw) having to put up with overpriced and below average food."
• "No breakfast provided. Had to pay for breakfast at a local cafe."
• "The food, when it arrived was OK, but you give up the will to eat when having to wait so long."
• "Food was ok, over seasoned to our liking."
• "I'm vegetarian, and there was a severly limited choice."
• "Service was slow at times."
• "Very expensive bar."