The Black Lion Hotel Reviews Summary

Room Cleanliness

Pros:

• "The rooms are very clean and comfortable."
• "Rooms were modern and super clean."
• "Room very clean with lots of tea, coffee and milk."
• "Room was very good! Very close to city centre! Room was clean."
• "Lovely and clean room and very comfortable mattress and sheets."
• "The room was very modern, clean, and spacious."
• "Fantastic rooms, comfortable and clean."

Cons:

• "Toilets were a little dirty."
• "The walls were speckled with coffee stains and dirt."
• "The air vents were covered in dirt and dust."
• "After passing 80 odd pounds for the night we arrived to find a really poor room very dirty, noisy, couldn't close the blinds, no beside tables."
• "Moldy dusty room with an uncomfortable bed and stains on the wall."
• "Pretty much everything. Disgusting, dirty, nothing like the pictures."
• "Black marks all over wall and rubbish everywhere doesn't look anything like the pictures online."

Staff and Service

Pros:

• "Friendlystaff good location for shops, restaurants & AO Arena."
• "Exceptional staff throughout nothing to much bother for them."
• "Friendly staff."
• "Amazing staff & great breakfast!"
• "Staff there were really friendly and informative."
• "The staff were so lovely, helpful and welcoming!"
• "All the staff were very helpful and polite."

Cons:

• "He was a completely condescending jerk."
• "2 staff at bar talking about how little they're paid. No greeting of any kind."
• "Staff at the Black Lion were not unhelpful, just a little uninterested."
• "Although the staff is friendly and the rooms ok, no one can seriously recommend this place."
• "Horrible customer service."
• "staff would not tell me if the bad reviews were true."
• "staff unhelpful."

Location

Pros:

• "Perfect location for Central Manchester."
• "The hotel is very central, easy walking distance to all the Manchester stations."
• "Good location."
• "Very close to city centre!"
• "In addition to the excellent location."
• "The location is great, easy walking to city centre."
• "An excellent central location."

Cons:

• "Busy location to keep your windows closed at night if you're a light sleeper."
• "The hotel is situated on quite a busy crossroads but the windows are very soundproof."
• "The hotel is right at a road intersection and the road is really busy till 3 am."
• "Location is excellent but on a busy junction."
• "The room wasn't so bad it was just that it was at the front of the hotel and the noise outside was unbearable!"
• "It's damn noisy on the second floor."
• "No parking."

Facilities

Pros:

• "Good pub bar downstairs as well."
• "Music at the right level to not intrude."
• "Lovely atmosphere, great music and food."
• "Parking is just across the road easily accessible."
• "Visited the pub and had a few games of pool."
• "Nice pub with good atmosphere, pool table and dartboard."
• "Good beer, great atmosphere and Dave & Diane were amazing hosts."