Address: The Nursery, Norton Ln, Whitchurch, Bristol BS14 0BT, United Kingdom
Phone: +441275832296
Rating: 4.3
based on 198 reviews.
Customer Service
Pros:
"Staff all very friendly and genuinely seemed happy in their work which is pretty rare these days!"
"The member of staff we spoke with was very helpful and checking out was easy and the whole shop felt covid safe."
"Staff helpful and informative."
"Staff are very knowledgeable."
"Staff were all very friendly and helpful."
"All the staff from manager to cafe ladies were extremely helpful, enthusiastic, happy etc."
"The staff were delightful, many thanks for the service!"
Cons:
"Been here loads of times, but visit this week was a tad disappointing."
"Signs wrong, got charged £25 more than I should have been on 3 of the 5 items I purchased."
"The rudest I've encountered was when I was paying and the 2 tellers didn't pause their conversation to greet, serve or thank me at all."
"Customer service seems to come last at this place."
"The tills are a joke 2 of most unfriendly people you could ever hope to meet."
"Completely ruined my shopping trip if he can treat other staff like this I hate to see how he treats customers."
"Very disappointed with the Santa Experience!"
Pricing
Pros:
"Whitehall has the best christmas displays we have seen and a good range of tree's and decorations at reasonable prices."
"Always the best place to buy garden plants. Very competitive prices."
"Fantastic local garden centre. Not overpriced like many."
"I've filled my garden with plants from Whitehall, they're good value and good quality."
"The plants are all so healthy and reasonably priced."
Cons:
"The cafe stopped serving breakfast from 11.00 am and stopped serving lunch from 2.30pm."
"Very overpriced 7.99 for a Christmas ball ball security staff everywhere spoiling the Christmas theme."
"The prices are a bit steep."
"The prices are a bit too high for pensioners, and low income people."
"A nice place to visit to get ideas and inspiration but I personally found the prices were very high."
"The costs were a bit high, and then asking another £2.99 to take my daughter in was excessive."
"Extremely expensive. 2 beer battered fish n chips and cheese & tomato quiche with chips. All delivered on cold plates."
Facilities
Pros:
"Free parking with plenty of places is available."
"Quite a big car park, with additional parking also."
"There is always plenty of parking."
"Lovely location Now a overflow car park is in place there is plenty of spaces."
"Plenty of parking including disabled near entrance."
"Wheelchair access, dog friendly(on lead)."
Cons:
"Poor website only gives you Chippenham/Wiltshire as a collection option but I'm in Keynsham."
"Note - it gets busy and can take a bit of time to park."
"We spent 30 minutes driving around the car park looking for somewhere to stop."
"Parking at busy times means you need to use the over flow car park (a field)."
"The uneven corrugated concrete floor is appalling."
"Not enough practical trolleys especially on the busy day's and the flooring is a nightmare when you have a trolley full of delicate plants."
Product Range
Pros:
"Flowers and shrubs with a friendly gardener on tap to answer all your questions."
"A wide variety of plants - the roses looked exceptional."
"Outside the plant collection was bursting with all sorts of great condition plants, shrubs and trees."
"Very well laid out with well looked after plants, a wide range of garden furniture and many other items."
"A wide variety of plants and money saving deals always to be had."
"Lots to choose from - and not just plants, but garden furniture, gifts, garden aggregates and compost etc."
"Plenty of healthy looking plants and a good range of all sorts of garden bits and bobs - furniture, pots etc."
Cons:
"Came here with what I thought would be a very simple task... Upon enquiring with a staff member where we might find garden furniture we were told 'No garden furniture until after Christmas'."
"Fairy and Dragon Grotto? What a load of rubbish! £4 per person to walk through a huge advert for items you can buy in the gift shop."
"When we spoke to the head gardener at your store he agreed that they were not satisfactory but tried to imply that we did not know what we were doing."
"We bought the pictured roses from you last year only to find that they failed to flower."
"Christmas displays for kids are not essential."
"Search feature on website is rubbish type in 'top soil' and end up with seeds for rose bushes, plant pots and various tools."
"DONT BUY THESE. Bought 3 Christmas illuminated different size baubles that hang from thick rope."
Food and Beverage
Pros:
"The cafe/restaurant still have great food and good coffee."
"The coffee and cake was lovely and I also really appreciated the detail of the lovely substantial gorgeous plates that the cakes we had were served on."
"Nice selection of gluten free cakes in the cafe."
"Stopped off randomly for breakfast and found this little gem! Fantastically tasty, fresh and well presented array of foods."
"Good cafe with selection of snacks or hot meals and delicious cakes, plenty of seating inside and out."
"First time trying out the very popular restaurant. The cake was delicious!"
"Restaurant excellent value. Piping hot food, served quickly."
Cons:
"Just arrived here cafe still not open looks very poor gone downhill used to be a lovely centre."
"Only let down for me and my mum was the weakness of the coffee."
"Please don’t use the cafe if you want a good cup of coffee; we visited today and asked for lattes which took an inordinate time to arrive and the coffee was quite awful."
"Restaurant was OK but we went on a Friday and they had sold out of fish and chips at 12.30pm."
"The cafe is filthy carpet tables seats all thick with grease and muck."
"Very disappointed with the restaurant. Ordered a sweet potato and tomato soup which was tasteless and watery."
"Can honestly say the most awful sandwich I have ever had.......better from Asda, the coleslaw was disgusting."
Christmas Experience
Pros:
"It's definitely a place to go at Christmas!"
"Whitehall has the best christmas displays we have seen and a good range of tree's and decorations at reasonable prices."
"Phenomenal christmas displays, you can really see how much effort they put in."
"The Santa trip was even better."
"The best selection of Christmas decorations I've seen in a long time, and they were nice quality ones."
"Winter/Christmas is always special showing live dear & abundance Christmas scenes & decorations."
"The displays were beautiful as they are every year around Christmas time and 'Santa' was very friendly and welcoming to my daughter."
Cons:
"It wasn't as done up this year as previously done, with large sections dedicated to purely one colour scheme, which is usual, but this year there wasn't the variety in my opinion."
"Very overpriced 7.99 for a Christmas ball ball security staff everywhere spoiling the Christmas theme."
"It is losing a little of its charm by enclosing so much of it."
"The Santa grotto which is overpriced."
"The toys from Santa were very very poor quality. Kids are both upset."