Dobbies Garden Centre Southport Reviews Summary

Staff and Service

Pros:

• "The staff are usually knowledgeable and helpful."
• "Staff were brilliant."
• "Very friendly and insightful staff at the aquarium area."
• "The staff are very helpful and happy to see u every time shop in that big Dobbies garden centre."
• "Erika... was exceptional and proactive in aiding us in first aid towards an elderly gentleman who fainted."
• "Well done to all Staff who were lovely."
• "Olivia on plants was marvellous the other day."

Cons:

• "Shocking cafe. Totally disorganised and overpriced for what it is."
• "The place is lacking management."
• "Kitchen staff are also miserable."
• "Service at the Tea/Coffee Cake counter is absolutely horrendously slow."
• "Came across the rudest staff member!"
• "Called in for breakfast 1min late little man behind counter very rude refused to serve five people when lots of food left."
• "The performance of the staff was awful and they appeared to have a couldn’t care less attitude."

Price and Value

Pros:

• "The Cafe is excellent as well, prices very reasonable - enjoy."
• "We had a delicious well priced breakfast each."
• "Great garden centre nice house plant section with great prices and new plants coming instock frequently."
• "Reasonable price, I normally go there for cotton traders only!!!"
• "Polite friendly staff, a bit pricey but slice of cake was very large!"
• "The smoked salmon gratin is a good choice."
• "The quality and taste of the bacon sausage and black pudding was really nice."

Cons:

• "Can be a little pricey perhaps."
• "Only downside is a bit overpriced."
• "Vastly overpriced, charged £2.10 for a normal can of diet coke!"
• "A few products were a little pricey."
• "Called in for coffee and a scone, shocked at the price of the add ons."
• "I thought the meal was very poor. Over priced and tasteless."
• "We were shocked by the price of the whole meal when it came to £32."

Cleanliness and Maintenance

Pros:

• "Cafe was clean and tidy."
• "Nice clean organised shop, went in cafe - first time since lockdown, well organised for staggering customers to keep distancing."
• "Very clean all around including the toilets."
• "We did a little shopping afterwards and commented on how clean the store was and how well presented the goods were."
• "Got just what I wanted - a small fern for bathroom and it looks great. It was easy getting around to look at thing."
• "Good garden centre with fantastic range of plants."
• "Lovely garden centres also restaurant which sells gorgeous fresh food and all sorts of yummy cakes and sandwiches."

Cons:

• "Flies on cakes in the refrigerated area… huge queue & then when we eventually get to near being served there were flies on the cakes."
• "Some of the outside areas could do with a tidy up."
• "The baby changing area needs adjusting, the changing unit is way to high."
• "Neglected house plants. Some are standing in the water and rotting, others are dry and yellow."
• "Been to dobbies at southport today for a coffee with a friend ...goodness me looked at the floor and skirting boards by our seat ...absolutely filthy."
• "Soft play used to be lovely but it’s getting very dirty now."
• "After waiting 40 minutes for food with a small baby, when it did arrive the jacket potatoes were cold."

Product and Facility Quality

Pros:

• "Has a good plant collection too."
• "Good garden centre with fantastic range of plants."
• "We really enjoy walking around Dobbies Southport, everything is presented so well, and kept up to date throughout the changing seasons."
• "Wide range of garden plants and furniture. Good food hall."
• "Best Garden Centre in Sefton lots of plant's to choose from and lots of other household items and food available also. There is a good restaurant inside too which is very popular."
• "It's a good place to have a look around they have pretty much everything you need and they have friendly staff."
• "Huge place with a wide range of services, including reptiles, aquatics and farm foods, not to mention the numerous plants."

Cons:

• "The meal was dreadful. The fish had obviously been lying around on the servery because the batter was hard and the bottom was soaked in grease."
• "What a let down. A 30 mile round trip to find no butchery, no vegetables, hardly any bread, no freezer items, all closed."
• "All half dead and selling for full price."
• "Travelled from Leigh to visit the aquatic dept and what a big let down. The fish tanks were filthy."
• "Love going to dobbies always go to the cafeteria for something to eat my problem is when you order your meal you have to go to the opposite side to order your drinks then you have to join another que to pay for your meal by this time your food is cold."
• "Felt compelled to leave a review after our disappointing experience with the SantaPaws event for dogs."
• "Visit spoilt by a party going on in the middle of the Centre with annoying muffled sound."