Jacksons Reviews Summary

Category: Garden center

Address: London Rd, Trelawnyd, Rhyl LL18 6EB, United Kingdom

Phone: +441745570680

Rating: 4.5
based on 167 reviews.

Cafe and Food

Pros:

  • "Fabulous cafe with some wonderful homemade cakes and snacks."
  • "Excellent quality food in cafe."
  • "Afternoon tea was fresh and served beautifully."
  • "The cafe never fails to impress a huge selection of homemade cakes and traybakes an absolute treat."
  • "The quality of the food - especially the delicious cakes and really good coffee is the very best."
  • "Food was absolutely delicious."
  • "Cafe is excellent value and quality."

Cons:

  • "The restaurant is lacking what it used to have, smiles."
  • "Poor service from 1 member of staff in cafe, quite rude."
  • "At the tills the experience declined even further with a noisy, bullying member of staff attempting to herd customers through like cattle."
  • "I don't know why some cafes won't heat baby food."
  • "Dont order the milk shakes. Supposed to be made with ice cream. No way."
  • "The cafe is busy, but typically rather expensive."
  • "Service was a little on the slow side."

Staff and Service

Pros:

  • "Staff attentive and very pleasant bar one!"
  • "Staff are always eager to help."
  • "Staff were helpful and friendly."
  • "The service was friendly and professional."
  • "Staff always helpful and friendly."
  • "Always delicious food and staff are friendly."
  • "Staff are wonderfully welcoming and chatty and always eager to help."

Cons:

  • "They have quite a lot of young, inexperienced staff."
  • "The place must be pure hell if you ever go there when they are busy."
  • "Only one waiter, Suzanna I think, was über friendly. The others were doing their job."
  • "The women at the tills were no better. Talked at me not to me. One was very rude."
  • "Till staff don't have many smiles on their faces."
  • "The customer service is abysmal. Asked a couple of questions to the assistants and not one knew the answer."
  • "Bad attitude from the staff without the ability to use discretion and zero sympathy."

Accessibility and Facilities

Pros:

  • "Wheelchair friendly with a extensive outdoor section."
  • "Very well set up with the restrictions in the shop and the potting shed cafe very well organized with bleepers to let you know a table is ready, so you can carry on shopping and the waitress service 100% nothing was too much to ask thank you."
  • "A great place to visit..... Wide variety of plants and trees plus a tremendous shop full of lovely goodies."
  • "Shop sells lots of garden needs, Xmas needs, gift needs, ladies clothes & dresses, scarfs & jewellery, is an adorable place."
  • "Such a lovely garden centre, wonderful clothing range and plenty of gifts."
  • "Cracking place to spend a few hours with masses of wares from pottery, dried flowers, furniture and clothing plus a fabulous garden centre."
  • "Great assortment of ideas for presents."

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