Notcutts Garden Centre Reviews Summary

Atmosphere and Layout

Pros:

• "It's got a nice bustle about the place."
• "A very well laid out garden centre with items for inside your home as well as outside."
• "A lovely little garden centre with charming produce."
• "Visited the coffee shop, it was nicely presented and looked up to date and modern with some more formal and more relaxed seating options."

Cons:

• "I am not sure of the new layout.. admittedly we bought lots of heavy compost bags.. but the new layout feels like more but smaller departments...."
• "Very poorly stocked and what was there was extremely overpriced."
• "Visited shop and found a couple of rather underhand pricings going on."
• "Went to the one between Sandy and Bedford. It is all looking a bit tired and dated."

Customer Service

Pros:

• "Tried this Garden Centre on the off chance. Impressed by selection, presentation and ease of browsing."
• "The staff are marvellous, extremely well informed, helpful, professional with a friendly demeanour."
• "Excellent service from a member of staff (young man) in the garden centre this morning."
• "I was waiting to be served and the young boy behind the counter completely ignored me then when a couple started queueing behind me he asked them what they would like first?"

Cons:

• "Restaurant....not much point in the kitchen ringing the service bell if there is no staff on the shop floor to take the food out."
• "First time visit to this Notcutts garden centre, was OK but not overly impressed. Member of staff at the tills was not a happy soul."
• "Food is expensive and many of the staff are brusque and seem miserable."
• "The staff are very pleasant, but the last time I visited one of their large trees fell on my head knocking me to the floor, I am nearly 80, no one helped me."

Food and Cafe

Pros:

• "Great place to go for lunch. Lovely sandwiches, scones, baguettes and drinks including wine."
• "Went to the restaurant for lunch. It was pensioners Tuesday and for £8.50 I had a main course and pudding. The food was excellent."
• "Had a Sunday Roast here with the family. Nice big portions and really reasonable price for the 3 of us."
• "Lovely selection of plants, both indoor and outdoor, but the food was fantastic with really great coffee."

Cons:

• "Some food items are poor quality (e.g. a bit stale or flavourless,) but it doesn't ruin an otherwise nice visit."
• "The breakfasts at the garden centre were Ok. Although all of them were quite pricey but that seems to be the way at the moment."
• "Garden Centre great as always. However, food really disappointing. It was either overcooked or undercooked, only the beans were perfect."
• "Went for breakfast. After 30 mins I asked if it was coming, to be told they had missed the order and would get it straight away."

Product Variety and Quality

Pros:

• "Love Nottcuts at Brampton the staff are so lovely, house plants so beautiful and the outdoor area is brilliant!"
• "Like Aladdin's cave. full of interesting gifts and niknaks although a little more expensive than some garden centres."
• "Really impressed with this garden centre. They have a extensive collection of plants with a really unusual and diverse range not covered by other garden centres."
• "Frosts has a wide variety of plants and shrubs, as well as an excellent coffee shop and a self-service restaurant."

Cons:

• "Gone down hill over years... went in cafe after walking around and was told they were closing due to short staff."
• "Good location, however like most garden centres now it seems more geared towards the small infill items for sales more than plants and hardcore."
• "Very disappointing. My friend and I visited the restaurant on Tuesday lunchtime 1.00pm. The service was very poor, the wait was long."
• "Sadly all plants which I by here are covered with insects and due very quickly plus they infect my other plants and my neighbours plants too."