JCT600 Audi Lincoln Reviews Summary

Customer Service

Pros:

• "Absolutely brilliant customer service, I bought my car in the summer of 2021."
• "All the staff are so professional, helpful, friendly and efficient it really was a complete pleasure buying a car from them."
• "Rob talked me through the vehicle and offered me a personalised video tour as I was from out of town."
• "Fantastic attitude, fantastic banter, fantastic service that go above and beyond."
• "Neil is professional, gives the best advice and the handover was smooth, quick and efficient."
• "Superb customer service, in a lovely modern clean building."
• "The team are very helpful and quick in what they do as well as very effective in my recent service talking me through the things they have done."

Cons:

• "I have never been so disappointed with a company before and it has really put me off going back again."
• "No courtesy car provided, even during the 3 weeks they had my car which cost me a small fortune to obtain alternative transport."
• "The person who dealt with me in the services department for my hire car for the day, was dreadful."
• "Parts dept just not helpful at all, made to feel like they had other better things to do than talk to me on phone."
• "I had booked to test drive an a8 via the Lincoln Audi website messaging service... We were kept waiting for 15 minutes when a rude man told us that he didn't know who we were."
• "I would love to say we had great service but we don't know. Having done extensive research online we went to BUY a Q8 but were totally ignored by all staff."
• "Would not recommend."

Sales Experience

Pros:

• "What a fantastic experience."
• "Audi Lincoln are awesome, I worked with Nick through my deal and the whole process was fantastic."
• "This is the second time I've purchased a new car from JCT600 Lincoln Audi and all I can say is that they're exceptional."
• "I cannot praise high enough the level of service that I received from this dealership."
• "I've purchased multiple cars in my life but never have I once had a more enjoyable experience than at Lincoln Audi."
• "I would 100% recommend Lincoln Audi to anyone who wants a smooth, effective and stress free experience when buying a car!"
• "The sales service provided by Lincoln Audi was faultless from start to finish."

Cons:

• "Fast forward picking the car up, full of dust due to it being sat, no apology, just told my car is in a bay and the paperwork of the work carried out would follow."
• "I wouldnt have another Audi, or use Lincoln again."
• "Now got to travel 50 miles to go to local dealership so that they can check the car. Not impressed."
• "As in relation to the car I don't think it is worth the money and it wasn't what I was expecting at all."
• "Tried to buy a new car via carwow but could not seem to get follow up information as requested at least 4/5 times or formal quote."
• "Big disappointment. Ownig S5 and wanted the best possible service and repair for my car so where I could go? thought Audi Lincoln!!!"
• "However the used car department didn’t pay off my finance agreement in time therefore I received a poor credit rating."

Professionalism and Efficiency

Pros:

• "Very professional staff, great service."
• "Exceptional in the care given to us for our MOT and service."
• "Changed the car at the end of last year. Once again Josh found us just what we were looking for and at the right price."
• "At Audi Lincoln, I have never felt pressurised to purchase & because of their consistent and approachable style, I have now bought 3 cars from this dealership."
• "Just purchased my 4th car. As always, it’s a hassle free, friendly and very efficient experience."
• "The whole experience was very professional."
• "Reiss took care of the whole process with absolute professionalism and efficiency."