Address: Feeder Rd, Bristol, BS2 0SB, United Kingdom
Phone: +441179165656
Rating: 4.4
based on 350 reviews.
Customer Service
Pros:
"Robert Ordog at Wessex Bristol (Feeder Road) gave me a great customer experience recently."
"Very good customer service from Kieron Donovan."
"I would like to congratulate Wessex Garages Kia Bristol, on the superb service I have received."
"Jacob from start to finish was amazing, always keeping me updated on the timescales, answering any questions that I had."
"Staff were really friendly. I spoke to Claire when I picked the car up, who was very professional and made sure I was happy with everything before I left."
"Elise was polite, professional and personable."
"Jamie looked after us, he talked us through all the options and made us feel very at ease."
Cons:
"Rest of the team I encountered disinterested, discourteous and real lack lustre customer service."
"They also make you post these 5 star reviews when you buy a car - they are lacking professionalism and laugh like you actually just bought a Kia."
"Glad the car was cancelled as found out the sales girl ordered me a manual not auto and the price quoted wasn't what I would have paid. Definitely dodged a bullet with this dealership."
"A year down the line, I have not received my V5 document meaning I now need to fork out £25 for another."
"Also be aware. When I was sold the car I was given a 12 month paint damage policy so if you get a scratch you can claim. Well we had a scratch and tried to use this service. They don’t even call you back. The claiming process is so difficult to navigate you just give up. A total con."
"Sub-par experience. I booked a recall check and dropped my car off. No call when they finished, I had to chase them at the end of the day."
"The worst service that I have ever seen."
Sales Experience
Pros:
"Bought a used Kia Sportage from this dealership, and big thanks to Alex for supporting throughout the process."
"Went to test drive 2 cars. Elise McDonald showed us around giving great knowledge and advice on the cars and showed us how to get the most out of them when driving."
"Our car was used and did have a few teething issues but Alex kept me updated and they were sorted out within a timely fashion."
"He was friendly and knowledgable and, crucially, took the time to get to know us and listen attentively to our needs before offering advice."
"Alasdair and Brian (finance) went the extra mile to find me a good finance deal."
"We were very pleased with the excellent help and service from Alex when selecting our Kia Sportage."
"Had a great experience buying my new Kia Niro EV."
Cons:
"I have had so many issues with my part exchange car. Whenever they tried to fix it, it came back with more issues than when i handed it in."
"When I approached the garage and manager I felt they didn’t really take on board the seriousness of the situation."
"So complain to the garage as you would, the manager agrees to the door being fixed FOC which is done, also to the difference of the price in cars to be refunded, but this was later rescinded."
"I was disappointed with my first attempt to have a problem with my new car rectified."
"Bought a Kia, was promised mats - never got them and they just fob you off. They say they will call you - they won’t."
"The staff were friendly enough when we went to buy, but pray you don't have any issues with the vehicle."
"All in all a really disappointing experience. I won't be using Kia again when my car is up for replacement at the end of the year."
Staff Professionalism
Pros:
"Alex was very professional and put my mind at ease the moment he greeted me."
"Jacob who was courteous and helpful throughout."
"Saw car online, had appointment with Alex following day which went very well. Very informative, no pressuring sales talk etc. and very pleasant."
"Elise who was very polite and professional."
"Excellent service from Robert! He was very patient and is probably the kindest and most helpful salesperson I've ever encountered."
"Today I collected my used Kia Sportage. I have been extremely impressed with the service I have received."
"We have just bought a new sportage which we are absolutely thrilled with."
Cons:
"They were rude and derogatory throughout!"
"The only downside being the parking isn't great."
"They were just nasty."
"I was met with a very unhelpful and evasive response."
"I have never dealt with a more obnoxious, unfriendly and unapologetic company."
"Car trade in highly undervalued by manager who didn't bother to inspect my car nor have the courtesy to speak with me as he was dashing off to an internal meeting."
"Bizarre, booked in waiting via online Booking arrived to be told I'm not booked in waiting."