Address: Lockoford Ln, Chesterfield, S41 7JB, United Kingdom
Phone: +441246222600
Rating: 4.7
based on 418 reviews.
Customer Service
Pros:
"Sophie Ross was by far the best salesperson we have dealt with in all our years of buying new vehicles."
"Thank you for the speedy diagnosis and repair, car loan, and discount on the price…"
"From the moment I made the Initial enquiry call to the time of collecting my car Nigel Tharaves was EXCEPTIONAL."
"Jake and Claire (and the rest of the team) for outstanding customer service, which in our case you went above and beyond."
"Sophie has sold me both of my cars and she is very friendly, attentive and is always willing to answer any question."
"Great service from a great company."
"You expect great service with a brand like Mercedes but the team went far above my expectations, thank you."
Cons:
"I have put deposit against a GLC on this branch online. Then another Mercedes’ branch called me to say the car is sold."
"Having previously always bought BMW we gave Mercedes a shot. The price was what we wanted, but we did not feel appreciated or if the dealer was going above and beyond."
"Also had to keep chasing them for update as I had been promise to get my car back early but no one would call back with update which was frustrating when needing to be mobile."
"Mercedes changed the way they sell cars throughout the process which did cause a bit of confusion."
"We visited Derby twice and got the cold shoulder from staff who could not be bothered."
"They are too slow with work. If happy to leave your care for over 2-3 days then you maybe OK."
"Appointment booked in three weeks in advance, cancelled the day before. New appointment took two months to be rearranged."
Sales Experience
Pros:
"I bought an approved used car with Mercedes-Benz of Chesterfield. The sales representative, whose name is Oliver Hill, is very friendly, helpful and patient."
"From start to finish the salesman Oliver Hill has been excellent all the way through."
"We travelled over 200 miles to view and test drive a particular vehicle and for the service we received from start to finish, it was well worth the effort."
"Will definitely be coming back to buy a car from them in the future."
"The purchasing of this car was a pleasure, instruction on its new features as well; as a reminder of the old, helpful with the private plate transfer as well as no problem with accepting the trade in at the agreed price unseen."
"The chesterfield Mercedes is an incredibly well ran business, from the minute you walk through the doors everyone is welcoming and helpful!"
"I would definitely recommend Mercedes-Benz of Chesterfield to anyone looking to buy a car."
Cons:
"Head office staff at Milton Keynes are arrogant rude horrible people and the next dealing we have with them is in court (yes we are suing)."
"So ... long story short ... bought a pre-owned MB from another non-Merc dealer in Feb. On the way home from purchasing the car, it developed a fault and the non-Merc dealer suggested we take it to a local MB garage to sort. We did and finally, June 20th it was sorted."
"Recently did a settlement quote online for my current Mercedes. I then received a call from a member of the team who was curious to know if I was changing my car. I said I will be and he booked me in for a call back. I had this call, discussed my requirements and now over 3 weeks later no call back from the lady I dealt with."
"Disappointing experience on a recall this month. The garage seemed to assume the car was my husbands not mine so contacted him continuously."
"Glad the recall was free as would hate to think I had paid for this fiasco. Not a place I would ever use again."
"Such a poor attitude and customer service from Mercedes!!! If any of the managers care to look at this consider this as a formal complaint and call back to discuss."
"Ordered a replacement alloy today and the assistant was shocked it was so cheap and had to double check like it was a mistake and we needed to pay more."
Service and Maintenance
Pros:
"Gle went in for some warranty work and a call back, received great service from Jake and courtesy car awaiting while they had mine was all done in a day and ready for collection."
"Work completed on time. Nice lounge area to work whilst I waited. Staff attentive."
"Brought my C-Class for service, MOT and a recall. Excellent service from start to finish and surprisingly affordable for a main dealer."
"Brilliant service. Can't fault the team, I was waiting whilst my car was serviced and I was shown a table near a socket so I could plug my laptop in, someone checked on me, brought me a drink and when my car was ready it was lovely and clean inside and out!"
"Great service, Donna Smith was brilliant in the service department, loaned me a pen to do a little work whilst there, grabbed me a coffee and got my car fresh and clean with the service, ensuring a prompt return to business."
"Just had my car serviced and as usual everything was as you would expect from JCT staff."
"Always take my Mercedes SLK here to be serviced and for mot. Great communication and service, excellent personnel and I have absolute confidence and trust in them."