JCT600 Volkswagen Van Repair Centre Wakefield Reviews Summary

Customer Service

Pros:

• "Russell the service engineer listened to my feedback on the issues and completed/resolved issues."
• "Elliot made this very easy for me, constantly updating and genuinely felt like he was going out of his way to help - great service, highly recommend."
• "Love the little video messages they send to keep you informed - more businesses should do that, it really helps smooth out the whole transaction."
• "They are professional and knowledgeable and above all get back to right away when asking a question via email."
• "His communication has been superb, always getting back to me when promised."
• "Becky... couldn't have been more helpful, she kept me posted about everything and went out of her way to make sure I was 100 percent happy."
• "Everyone employed by the company are nothing but professional. All are smart, friendly and can't do enough for you."

Cons:

• "This is my first experience of dealing with JCT600 and I'm 100% sure that it will be my last."
• "You are typical car salesman and I will be speaking very very badly or your garage. Unprofessional and embarrassing."
• "Shocking after sales and servicing, everything is a battle and nobody is able to give a direct answer to straight forward questions."
• "Delivery time getting pushed back twice, repeated phone calls never returned."
• "The service was rude, belittling, dismissive and frankly racist."
• "I'm sick to death of phoning and emailing Mark and fleet admin."
• "Customer Service has been extremely poor."

Sales Experience

Pros:

• "First time I've owned a Volkswagen and the team at Wakefield made the whole experience easy and enjoyable."
• "Sam Hawtin, the sales representative has been brilliant throughout my purchase process."
• "Josh was the sales executive who took me through the purchase... he was the most professional person I have had the pleasure to deal with."
• "The best experience I have had when purchasing a new car."
• "Great dealership. Sales Executive Kurt Thompson was excellent."
• "At jct600 wakefield was excellent especially Daniel the sales rep he was professional polite friendly and had patience with us."
• "Fantastic buying experience, start to end."

Cons:

• "Was let down by the overall service from JCT600 VW."
• "Booked test drive at 830. No one was Ready and no organisation."
• "We arrived for our 3pm booked appointment to test drive a 20 plate vw tiguan. However, when we arrived, the salesman was already preoccupied with another customer."
• "It was 35 minutes later and he was still nowhere to be seen, so we decided to go back to our car and leave."
• "They are typical lying car salesmen. Do not use them. Stay away!"
• "Sales person very poor quality, asked for details to be able to take a car out and even said 'just make your information up it doesn't matter' poor service."
• "Never buy a car from here !!!!!"

Vehicle Maintenance and Repair

Pros:

• "I've had my car serviced and repaired for the last 7 years all my work as been done (timing belt,glow plugs various costly jobs) and not been to anyone else then on Tuesday 21st Sept the Car development a fault which left the vehicle not drivable."
• "Sean Cook at VW Wakefield was really helpful and informative throughout the whole process."
• "I had a health check which stated my brake pads were 80% worn yet when I checked them over there was over 7mm of pad left!"
• "I had my car serviced by JCT600 and used the collection service offered by them."
• "Called in to buy some consumables for my car and a mechanic checked for a coolant leak free of charge."
• "Great service, I was very ill with Covid and my MoT was due and it needed all new discs and pads, but I was too ill to take my VW van in to VW Wakefield, so they very kindly picked my van up, did the work and delivered it back to my place with all work done and saved the day in my hour of need."
• "Very pleased with service from the ladies on service reception and technician Kevin who was very helpful."

Cons:

• "On 23rd July, the near side front spring broke."
• "Having to spend nearly £1000 on a 64 plate car bought 18 months ago from this garage."
• "It then turns out that the two faults stated by JCT600 VW didn't exist and that the fault was electrical and nothing to do with the glow plug or probe."
• "The engine bay is soaked in diesel and has dripped onto a newly laid driveway!"
• "For just pulling the bumper off to have a look they were charging £570!!!!"
• "An absolute disgrace of a firm. Spent nearly £40,000 on a vehicle with no locking wheel nut."
• "The fuel filter had not been fitted correctly, and was badly leaking."

Communication

Pros:

• "Searching for a specific car after a stressful crash, I spoke to Daniel at 4pm Friday and had the car I loved by 12pm Sunday."
• "I can recommend them. Although we are a long way away from Wakefield in Buckinghamshire, this did not prove to be a problem in any way, Their communications were good and their efficiency cannot be faulted."
• "They always returned our calls and arranged for us to view the car we eventually bought, despite Covid restrictions."
• "Just want to say a massive thank you to James who kept us in the loop from start of the order until the right finish."
• "I always find visiting Volkswagen Wakefield or JT600 a real pleasure. The staff are lovely, very informative, friendly and impartial."
• "Phone calls to both arrange and remind were professional and polite."
• "Although a build delay, this was a VW issue not a JCT issue, the service and communication was very good."

Cons:

• "Really good for endless nonsense phone call text an emails."
• "Never received a call on 2 occasions."
• "I was promised regular updates and never received them."
• "We have been waiting since April for our cleaning kit that was part of the deal that We paid for, emailed about two weeks ago to the salesman and still no response."
• "Repeated phone calls never returned."
• "Lies lies and more lies."
• "Since then I have had to constantly chase Mark and Fleet Admin as to the progress of my car and when it's getting delivered."