Sand Bay Holiday Village Reviews Summary

Accommodation

Pros:

• "The rooms were warm & comfortable."
• "Room was very basic but clean."
• "Chalets are always clean, warm and have modern double glazing windows."
• "Rooms nice and clean the place is a bit dated could do with a upgrade."
• "Rooms spotlessly clean could be better if added WiFi and the TVs updating bedding was also clean."
• "The chalet we stayed in was very clean and comfortable."
• "Rooms were basic but you would expect that as it is very good value."

Cons:

• "Our chalet was one of the older ones which needed a good clean and update."
• "Can't imagine the room had seen a good clean since it was built."
• "Once inside the chalet we were greeted with a VERY heavy smell of damp and mold."
• "The rooms left a lot to be desired, sadly the worst I have experienced in all my years of travelling."
• "The door to the chalet was in a real dilapidated state looked like it hadn't been painted for 30 years."
• "Unfortunately the room was in the most horrendous state. THICK cobwebs in every corner of the room."
• "The whole place is very run down."

Food

Pros:

• "Good food and plenty of it."
• "Breakfast was excellent every thing I like on plate."
• "Plenty of good food. Clean dining area."
• "Food good and a good choice."
• "Evening and breakfast food was good and plenty of choice!"
• "Food was nice, good selection of mains and puddings in the evening and hot and cold breakfasts in the morning."
• "Food was good, good choice of options."

Cons:

• "Food very basic but did the job."
• "School canteen food - queues were ridiculous."
• "Meal choices a bit limited, didn't go hungry though."
• "Food was very basic not the best very very basic."
• "Food very poor. frozen on occasion and that was the salad."
• "Food is average at best, reminiscent to school dinners at times."
• "Food is all frozen including the cucumber and tomatoes."

Entertainment

Pros:

• "The entertainment on Friday was great."
• "The Xmas eve entertainment was really great."
• "The evening Cabaret and dancing very enjoyable."
• "Entertainment is so much fun had lots of laughs!"
• "Evening entertainment was good."
• "Just spent an amazing weekend with great entertainment."
• "The entertainment was brilliant."

Cons:

• "Very poor PA system on the Sat so could not understand the words they sang so nobody was really listening."
• "The entertainment was ok except if you didn’t like line dancing there wasn’t any room to do anything else."
• "Pool is closed but there is entertainment all day and night, although it's aimed at older people."
• "The pool has been out of action for about two years now."
• "Entertainment aimed at the over 70's with only ballroom and line dancing and of course bingo."
• "What was supposed to be laid on entertainment was not always delivered."
• "Entertainment poor. If you don't play Bingo you will be left doing nothing for hours as there was no alternative."

Staff and Service

Pros:

• "Staff were friendly and polite."
• "Staff were lovely and helpful."
• "Well done to the hard working staff."
• "All the Staff are excellent. The entertainment is excellent. And the Venues are large and comfortable."
• "Staff from receptionists Jacky and Ann who are always smiling and happy to help."
• "Lovely friendly staff, all exceptionally helpful."
• "Staff always polite."

Cons:

• "Good location and great facilities but ruined by a couple of things - firstly by a very rude staff at reception."
• "Reception have absolutely zero manners about them."
• "The reception staff could do with training on how to greet people and good customer service."
• "The restaurant staff and some shop staff definitely had attitude problems."
• "This is one star due to the receptionist. An older lady who quite frankly needs a course in customer service."
• "We have never seen a scruffier load of workers in the dining area."
• "Extremely rude reception staff."

Facilities

Pros:

• "Parking plenty and a beach on the doorstep."
• "Beautifully kept green spaces."
• "Flat beach great to go for a walk. Some beautiful sun sets on the beach."
• "Great dance hall and sound system."
• "Huge carparking area and superb disabled facilities."
• "Good location and great facilities."
• "Holiday village right opposite the vast and uncrowded Sand bay beach."

Cons:

• "On site entertainment was aimed at older people, we didn't use the clubs, dance lessons etc."
• "Pool closed due to leak. :-("
• "The pool has been out of action for about two years now."
• "Swimming pool, gym, sauna etc was shut."
• "Pool closed, but 2 snooker tables and 1 pool table. Dart boards need replacing, and no darts."
• "No leisure facilities open. No entertainment just dancing and bingo."
• "The Swimming Pool is closed - probably permanently."