Address: Black Moor Rd, Oxenhope, Keighley BD22 9SS, United Kingdom
Phone: +441535644242
Rating: 4.7
based on 154 reviews.
Accommodation
Pros:
"Just stayed in one of the Mega Pods and it was honestly such a pleasure to stay there."
"Stayed in the yurt this weekend, although it was December and cold outside the yurt was very cosy and warm, the log burner is a great addition and we will be staying in them again."
"We stayed in a pod which were immaculate, after driving down from Glasgow In the snow we arrived to the friendliest welcome."
"Stayed in Quarry Bank House the parks self catering cottage... Cottage was a home from home."
"Stayed in a standard pod with two teens plenty of room for us all and nice and cosy warm even though it snowed while we were there."
"We stayed in a Mongolian Yurt with our dog. It was very cosy and spacious."
"Stayed in a 3 person pod with my husband and son. Perfect for early season and keeping the chill off on a night."
Cons:
"Unfortunately that night was the England Vs Scotland football match... and the children/feral vermin... were unleashed without parental control."
"For 2 days we had to endure a motor home and awning only 1m from our caravan encroaching on our privacy."
"But a little cramped for a family of 4 (2 adults 2 kids)."
"Mixed tents, pods, yurts, caravans. Very high up, therefore windy, but good views. Quite crowded. Units fairly close together."
"It got a bit rowdy on an evening in the soft play."
"The only downside for me personally is you can't get onto the site until 2pm, I just feel by the time our tent is up half of the afternoon has gone."
"Shame my favourite veggie quorn burgers I ordered frequently last year were discontinued."
Facilities & Cleanliness
Pros:
"Toilets and showers always spotlessly clean."
"The toilet and shower blocks are cleaned to a high standard."
"Toilet and shower block very clean and modern."
"There is a large shower block with plenty of toilets and showers, the showers are 50p for 5 minutes which is quite reasonable."
"Toilets at the touring area are always spotless, very well looked after."
"The showers and toilets are fabulous always cleaned."
"All the toilets, wash rooms etc are so so clean and very well looked after."
Cons:
"Nice staff, very accommodating and well kept site, however I do have a strong objection to paying full price for a night and then be asked to pay an additional 50p for a shower."
"It's a bit of a nuisance having to use the fob to get into the shower block."
"Sharing one key fob between us was a bit dodgy when someone decided to have an early morning shower."
"Shame some campers can't be responsible enough to keep them constantly clean!"
"The only gripe was the long walk to the toilets lol."
"Tracking to the toilet block was a bit annoying but we knew it would be."
"Shower block was very clean."
Staff & Service
Pros:
"The staff were so friendly and helpful...Especially Geoff who runs the bar, great chats felt like we'd known him for years."
"The staff are really friendly and genuinely interested in providing a great holiday experience."
"Staff were amazing and really made our stay."
"The staff are very friendly and helpful and will make your stay as enjoyable as possible."
"Staff are really friendly and helpful."
"Very friendly staff in the food bar."
"All staff very friendly and very welcoming."
Cons:
"I felt because of my genetics I've been refused a service if I was black I wouldn't get these problems shame on you sir you will get no good luck for that."
"The manager shouted this in front of our 5 year old child who he woke up and told us to leave !!"
"Borrowed a friends sited caravan with a view to see if we would like caravanning, we were accused of buying the caravan and being underhand trying to get out of paying fees ??"
"Unfortunately I didn't find the staff very helpful or friendly."
"Very poor customer service. They would not rearrange or refund."
"I couldn't get any food even though I'd checked if I needed to book wasn't told I could have used disabled toilet."
"Receptionist was very nice, helpful and only too willing to help."
Food & Entertainment
Pros:
"Food from club house well worth the money."
"Brilliant pub serving lovely food."
"The pub is great and the food is just amazing and not expensive at all."
"Food very nice and play gym an excellent way to keep kids entertained on rainy days."
"The restaurant staff offer great service and the food is value for money."
"The menu was very good as was the food, and reasonably priced, as was the drinks."
"Meals were perfect and very tasty."
Cons:
"It got a bit rowdy on an evening in the soft play."
"The indoor play area is good for younger children but most of the games are £1 each. Expensive when you have a lot of children."
"Soft play closed because of covid."
"The only gripe was the long walk to the toilets lol."
"Very poor customer service. They would not rearrange or refund."
"Shame my favourite veggie quorn burgers I ordered frequently last year were discontinued."
"I couldn't get any food even though I'd checked if I needed to book wasn't told I could have used disabled toilet."