Upwood Holiday Park Reviews Summary

Accommodation

Pros:

• "Just stayed in one of the Mega Pods and it was honestly such a pleasure to stay there."
• "Stayed in the yurt this weekend, although it was December and cold outside the yurt was very cosy and warm, the log burner is a great addition and we will be staying in them again."
• "We stayed in a pod which were immaculate, after driving down from Glasgow In the snow we arrived to the friendliest welcome."
• "Stayed in Quarry Bank House the parks self catering cottage... Cottage was a home from home."
• "Stayed in a standard pod with two teens plenty of room for us all and nice and cosy warm even though it snowed while we were there."
• "We stayed in a Mongolian Yurt with our dog. It was very cosy and spacious."
• "Stayed in a 3 person pod with my husband and son. Perfect for early season and keeping the chill off on a night."

Cons:

• "Unfortunately that night was the England Vs Scotland football match... and the children/feral vermin... were unleashed without parental control."
• "For 2 days we had to endure a motor home and awning only 1m from our caravan encroaching on our privacy."
• "But a little cramped for a family of 4 (2 adults 2 kids)."
• "Mixed tents, pods, yurts, caravans. Very high up, therefore windy, but good views. Quite crowded. Units fairly close together."
• "It got a bit rowdy on an evening in the soft play."
• "The only downside for me personally is you can't get onto the site until 2pm, I just feel by the time our tent is up half of the afternoon has gone."
• "Shame my favourite veggie quorn burgers I ordered frequently last year were discontinued."

Facilities & Cleanliness

Pros:

• "Toilets and showers always spotlessly clean."
• "The toilet and shower blocks are cleaned to a high standard."
• "Toilet and shower block very clean and modern."
• "There is a large shower block with plenty of toilets and showers, the showers are 50p for 5 minutes which is quite reasonable."
• "Toilets at the touring area are always spotless, very well looked after."
• "The showers and toilets are fabulous always cleaned."
• "All the toilets, wash rooms etc are so so clean and very well looked after."

Cons:

• "Nice staff, very accommodating and well kept site, however I do have a strong objection to paying full price for a night and then be asked to pay an additional 50p for a shower."
• "It's a bit of a nuisance having to use the fob to get into the shower block."
• "Sharing one key fob between us was a bit dodgy when someone decided to have an early morning shower."
• "Shame some campers can't be responsible enough to keep them constantly clean!"
• "The only gripe was the long walk to the toilets lol."
• "Tracking to the toilet block was a bit annoying but we knew it would be."
• "Shower block was very clean."

Staff & Service

Pros:

• "The staff were so friendly and helpful...Especially Geoff who runs the bar, great chats felt like we'd known him for years."
• "The staff are really friendly and genuinely interested in providing a great holiday experience."
• "Staff were amazing and really made our stay."
• "The staff are very friendly and helpful and will make your stay as enjoyable as possible."
• "Staff are really friendly and helpful."
• "Very friendly staff in the food bar."
• "All staff very friendly and very welcoming."

Cons:

• "I felt because of my genetics I've been refused a service if I was black I wouldn't get these problems shame on you sir you will get no good luck for that."
• "The manager shouted this in front of our 5 year old child who he woke up and told us to leave !!"
• "Borrowed a friends sited caravan with a view to see if we would like caravanning, we were accused of buying the caravan and being underhand trying to get out of paying fees ??"
• "Unfortunately I didn't find the staff very helpful or friendly."
• "Very poor customer service. They would not rearrange or refund."
• "I couldn't get any food even though I'd checked if I needed to book wasn't told I could have used disabled toilet."
• "Receptionist was very nice, helpful and only too willing to help."

Food & Entertainment

Pros:

• "Food from club house well worth the money."
• "Brilliant pub serving lovely food."
• "The pub is great and the food is just amazing and not expensive at all."
• "Food very nice and play gym an excellent way to keep kids entertained on rainy days."
• "The restaurant staff offer great service and the food is value for money."
• "The menu was very good as was the food, and reasonably priced, as was the drinks."
• "Meals were perfect and very tasty."

Cons:

• "It got a bit rowdy on an evening in the soft play."
• "The indoor play area is good for younger children but most of the games are £1 each. Expensive when you have a lot of children."
• "Soft play closed because of covid."
• "The only gripe was the long walk to the toilets lol."
• "Very poor customer service. They would not rearrange or refund."
• "Shame my favourite veggie quorn burgers I ordered frequently last year were discontinued."
• "I couldn't get any food even though I'd checked if I needed to book wasn't told I could have used disabled toilet."