Haven Burnham-on-Sea Holiday Village Reviews Summary

Accommodation Quality

Pros:

• "The accommodation was A1 sharon. Spotless clean."
• "The caravan I stayed in was like a mini palace, really new, clean and well looked after."
• "The caravan we were given was very clean and had enough utensils for what we needed."
• "Caravan was stunning could have lived in it beds and bedding top class."
• "Caravan super clean."
• "Caravan was nice and clean on arrival and we had no issues during our week long stay."
• "The caravan was lovely that we stayed in."

Cons:

• "Stayed in a silver caravan for 3 nights, this caravan was definitely the worse have stayed in (usually stay in a bronze) it looked old, stains, had to walk through mud as decking blocked the path."
• "The caravan we were given was not fit for four adults."
• "Not very happy with caravan not clean at all, riptide curtains, cushions riptide everything at to be washed before use."
• "Our caravan stank of smoke, our bed had a spring poking out, the TV remote didn’t work well."
• "The caravan - we have stayed in this caravan on previous years and it’s tired. There were a few faults but these were resolved quickly."
• "Caravans weren't the cleanest."
• "On arrival which was at 5pm the caravan was not clean at all. Not vacuumed, toys on floor from previous guests, bed room smelt of smoke, windows smeared, just not clean at all."

Staff and Service

Pros:

• "Very large and very well maintained grounds with plenty of super friendly understanding staff that are amazing with the children."
• "Most of the staff we met were all very helpful, security staff were all great and would help where wanted."
• "All staff is lovely. Customer service is just on the next level."
• "The staff were all very friendly and helpful."
• "The staff are great and the entertainment team work hard to make sure all the kids have a good time."
• "Staff were cheerful, helpful and friendly."
• "Staff are very polite and go out of their way to help you with whatever you need."

Cons:

• "Staff not attentive enough even though loads of them in the restaurants, yet take ages to get the bill."
• "Snotty supervisor comes out 'Sorry, theres nothing we can do'."
• "Majority of the staff were pleasant, but the so called security men in the entertainment hall of an evening were very testing of my patience."
• "The only complaint I have is that I can't rate the lifeguards as my granddaughter was struggling to get up to the top from the slide and instead of jumping into help they just blew a whistle."
• "Some pool staff not good with children with disabilities.. and blunt and rude."
• "staff didn't know how to make drinks that were advertised in the lounge bar so no proper training has been giving to them."
• "Found a pubic hair on our pillow."

Facilities and Entertainment

Pros:

• "Lovely site for with lots going on."
• "Plenty of facilities in the park to keep all ages amused."
• "Wonderful place to visit with the family... plenty to do for the kids."
• "Good entertainment, great arcade, we liked the cashless games."
• "Fantastic family holiday, lots of activities and things to do with young children."
• "Great place to take the kids plenty of activities for the little one's, as for the night entertainment was really good."
• "Entertainment was fantastic for all age groups."

Cons:

• "The indoor heated pool was freezing, the jacuzzi wasn't turned on, not good."
• "Swimming pool was freezing and showers were even colder."
• "The outdoor swimming pool was closed for the final two days of our stay which was very disappointing."
• "The swimming pool was very small, unless you've got very young children don't bother."
• "onsite entertainment was appalling unless it was from an outside entertainer as the site staff tried singing but could not."
• "The climbing wall not in operation although not stated on the site and the crazy golf was tiny and very worn out and tired."
• "Entertainment needs some work. Well, a lot of work. Older teens murdering songs, with the soundtrack louder than them."

Cleanliness and Maintenance

Pros:

• "Everything was clean, fresh and well maintained."
• "Covid-19 rules are executed exceptionally well all around."
• "The park itself is well maintained and its just a short walk to the beach and town."
• "1st time in Haven Burnham-on-Sea, lovely site, lots of trees, the caravans are well spaced."
• "This holiday park is so spacious and clean, there is plenty to do for children."
• "Site extremely well kept."
• "The site itself is clean, and well maintained."

Cons:

• "at the door of my caravan when I arrived it was full of rubbish."
• "don’t go to burnham on sea haven caravan was filthy smelt vile and was infested with ants not a few but hundreds of them."
• "Ant infestation all over the kitchen work tops walls and carpets just VILE."
• "Very dirty site with seagulls a big problem."
• "The carpet was filthy which we had to sweep several times and we found mouse droppings down the side of the fridge!!"
• "The site was full, couldn't get in the club as it was seriously overcrowded to the point of being dangerous."
• "Glass bottles left from bar in children's big play area."