Kervan Southgate Reviews Summary

Food Quality

Pros:

• "The food was spot on and all lovely and fresh and so tasty."
• "Food was really fresh and delicious."
• "The lamb doner was fantastic."
• "The food is always tasty and fresh."
• "The food is very good. I have never been disappointed in the quality of the dishes served."
• "The bulgar wheat, donner meat and ribs were exceptional!"
• "Delicious char grill meat, mainly lamb and chicken."

Cons:

• "Cold chicken not very nice. Cold rice not very nice. Cold chips not very nice."
• "Average food, I've had better and more generous servings at other Turkish restaurants."
• "Don't waste your money. The food was mediocre."
• "Now, the portion provided reduced - the price paid is now not worth the value."
• "All the other meat options taste low quality - gristly and fatty."
• "The food was nice and portions large but we had to return 2 dishes due to being cold."
• "The Kofta kebab is disgusting!! It has a horrid meat smell."

Service

Pros:

• "Service was good."
• "The service was all over the place."
• "The staff is friendly and the service is fast."
• "Service was quick and polite."
• "The staff were extremely friendly, helpful and very attentive."
• "Staff were quick to seat and take order, food was quickly delivered cannot fault service."
• "The service was amazing and the food was spot on."

Cons:

• "Very poor service."
• "Some terrible service the waiter didn’t know the difference between scrambled egg and fried egg."
• "Customer service is appalling!! None of they are smiling or friendly."
• "Service is attentive, sitting outside was not great as it is quite noisy and there are many people smoking during lunch."
• "No social distancing at all!"
• "Awful service - main meal came out 2 mins after starter."
• "Waitresses service is very poor, 7 of them just looking around and saying one another it's not my job to clean the table."

Atmosphere

Pros:

• "The atmosphere delightful. Clean and welcoming."
• "Nice atmosphere."
• "Great atmosphere. The place was packed, and people were still lined up at the door to get in on a Sunday night 😉😁."
• "Beautiful food, great service and great atmosphere."
• "Nice ambient atmosphere."
• "The atmosphere was great."
• "Loved the atmosphere, the staff were helpful and the meat was soft as cotton."

Cons:

• "It was like we were in a school food hall."
• "Terribly noisy, lack of any predisposing environment."
• "The ambiance was trash."
• "The noise in there was indescribable, we had to shout at each other in order to be heard."
• "Every visit it gets extremely busy with out of control kids and people are bumping into you because the tables are so squashed together."
• "Felt like sardines in can where we were seated coz you couldn't stand up without disturbing other diners."
• "The place is very busy and loud on the weekends."

Value

Pros:

• "You still get a good amount of food so it's great value."
• "Prices are decent and affordable."
• "The food is good, reasonably priced and it gets served relatively fast."
• "Definitely 5star From us! The food and service are fantastic with generous portions and really good flavours!"
• "Great, good value meal and in vast quantities."
• "The combination of quality and price is very hard to beat."
• "A very good value for your money as it's not expensive and the portions are massive."

Cons:

• "Over priced the water (£5.90) and the beer (Moretti £6.90)."
• "The hot mezze was nice albeit expensive."
• "Some plates are overpriced for the amount of food also you can’t sell a coke for 3.50."
• "It is super loud in there."
• "The price for one person's dish is extortionate here."
• "Food is quite nice and well prepared but prices are on the high side."
• "OVER PRICED."

Facilities

Pros:

• "There are baby change table in the toilet."
• "Plenty of parking on the side roads around and also Asda opposite the restaurant."
• "Pretty clean restaurant."
• "The restaurant was very clean."
• "Well maintained hygiene despite the huge customer turnout."
• "A modern restaurant with ample indoor and outdoor seating."
• "All the Kervan restaurants look lovely."

Cons:

• "Parking facilities is limited."
• "The only downside is the parking, for those who would be arriving by car."
• "Cleaning of tables appeared to be rushed and not thorough."
• "But the table was dirty and sticky."
• "The vegetable plate ( grilled aubergine, potatoes, mushrooms, and pepper's) was served cold probably prepared in the morning."
• "Something really needs to be done about the pest infestation around the back that's been their for years."
• "Only challenge is no parking on the premises but if on street parking can't be found, 2 hours parking is free in Asda opposite as a last resort."