The Wynnstay Hotel & Restaurant Reviews Summary

Hotel Staff

Pros:

• "The Staff were very friendly and helpful and I would recommend this hotel for food."
• "Staff were very friendly and helpful, thoroughly recommend Wilson's."
• "The staff were friendly, the food good, and the rooms had everything in them I needed for a comfortable night's stay."
• "The staff and service was excellent."
• "All staff friendly and welcoming (young family)."
• "Staff were extremely friendly, helpful and hard working."
• "The staff were very friendly and we've never experienced such personal attention from a hotel manager."

Cons:

• "The customer service we received from a young waitress called Amy in the bar was absolutely disgraceful."
• "I did mention this to the receptionist but she didn't care and said we had to pay."
• "Staff have no idea who is at the bar first and don't ask who is next they just serve who they think is next."
• "Poor service, reception staff member very curt."
• "Food cold, beer flat, when complained staff argued."
• "We told the waitress about it and nothing done."
• "On entering the hotel we waited a full fifteen minutes in a reception and we actually had to go in search of the only member of staff on duty, which we found in the kitchens."

Hotel Rooms

Pros:

• "Lovely hotel. Friendly staff. Nice room with bottled water supplied each day."
• "The room was lovely and comfortable."
• "Our room was so vast with high ceilings yet felt warm and cosy."
• "Stayed in Room 109 (Double Room) during a recent business trip for 1 night. The room was spacious and had everything that I needed."
• "Both rooms were extremely well presented and decorated with the usual Coaching Inn style."
• "The suite was spacious, with a large, comfortable bed."
• "Room was large clean and modern with a huge comfy bed."

Cons:

• "The bed was very much in need of new mattress."
• "View from window not great as overlooked the extension."
• "Room was tiny and outdated."
• "I thought that the rooms were very shabby and the hotel also for the price that you are charging."
• "Access to rooms is difficult for those that have access issues."
• "The first room was awful. Our view was a flat roof and some big square things."
• "On arrival the reception looked terrible all the brass was covered in dust but that was nothing compared to the bedroom. It was smoke stained yellow all outdated looked like your nans spare bedroom."

Hotel Food

Pros:

• "Not your usual buffet bun fight for breakfast but choice from a menu which was all really tasty."
• "The food was delicious, with lots of choice and was really good quality."
• "Our meals were all served at the same time and were delicious."
• "The breakfast was freshly cooked to perfection and the dinner menu is varied and good value."
• "For dinner I had the Moving Mountain Burger which was tasty and different using a pretzel bun."
• "The evening meal was delicious gourmet style which was just enough."
• "The meal in the restaurant was superb. One of the best I’ve had in a long time."

Cons:

• "The duck was more like a piece of rubber and virtually impossible to chew."
• "Chips were rock hard and still white in parts, left them."
• "We both had steak which was awful. 60% fat 20% charcoaled and the rest just edible if you chewed long enough."
• "Had to pay supplements for anything decent in the restaurant, and there was no atmosphere in the restaurant."
• "However I didn’t feel this was good value for money at £16 as the burger patty itself appeared to be fairly low quality/from frozen as well as being on the small side."
• "Ordered haddock and chips, the mushy peas were cold."
• "So called baby carrots should have been soft and succulent, they were rock hard and bland, left them."