Align & Smile Dental Centre Canary Wharf Reviews Summary

Staff & Service

Pros:

• "Very pleasant experience. Staff were nice and friendly."
• "The staff are fabulous especially the reception staff named Anne and Maja, they are always polite and cheerful and easy to approach."
• "Thank you to all the staff for being caring. 5 Star to you all xx"
• "The dental nurse Diana was also fantastic! She was very sweet and kind, making sure I was comfortable."
• "Lastly, the dental practice itself had a good vibe and atmosphere. Staff, especially the receptionists were super friendly and welcoming."
• "Receptionists are very nice and accommodating! Anne got me an emergency appointment right away."
• "Align and Smile dentist does a great job, and I highly recommend it. The staff are very friendly and professional, and do their job very well."

Cons:

• "Due to the current social distancing measures there is very limited space inside and patients are asked to wait outside until called."
• "Very poor service from an orthodontist referral."
• "I had a hygienist appointment booked here a few weeks ago. I never leave reviews, but I had to leave one for this appalling practice."

Location & Facilities

Pros:

• "Location is easy to get to by car and bus and a short walk from the DLR."

Cons:

• "If travelling by car there are some on street parking in permit bays if you're lucky to find one free."

Dental Procedures & Dentists

Pros:

• "Dr Shihab Hussein did an excellent job with the filling and was very friendly and professional the whole time."
• "The extraction was done by Ciro Gilvetti and it was completely painless and done before I even realised it was happening."
• "I was seen by Dentist Ciro Gilverti who did a brilliant job!"
• "The dentist was polite, friendly and fun. All my nerves disappeared and my tooth was extracted in 5 minutes."

Cons:

• "The doctor who referred me told me I won’t need any hygienist or any teeth removed however when I do attend this terrible dentist I get told I need to visit the hygienist."

Cost & Fees

Pros:

• "I rang the practise for emergency. I was offered next day appointment in the clinic being told £75 will cover whatever needs to be done."

Cons:

• "After the appointment I was asked to pay extra £60 for x-ray and £10 for prescription with a reason they have their own price list."
• "The woman called Sabena attempted to charge me a further 40 pounds for a hygiene clean, just because I had braces on."

Staff Professionalism and Behavior

Pros:

• "The practice is always very clean, the staff members are nice and professional."
• "The receptionist Paula is always extremely helpful, friendly and professional. Paula puts the patient's 1st, by being a thoughtful, informative and humanistic person/ receptionist."

Cons:

• "Just plain arrogant and rude."
• "The manager’s attitude was...... Not our problem."
• "Receptionists are very rude. I went to enquire about having some treatment about invisigln and my teeth has I have recently moved to the area. They were very rude and patronising."

Recommendation

Pros:

• "I have recommended this practice to my mother and brother, they are both highly impressed with Align and Smile too."
• "I would highly recommend this dentist."
• "I’m hoping they will take me on as there really good,professional service I would highly recommend."

Cons:

• "If your dentist says that they have to refer you to an external dentist please enquire as to whom they will send you to and please avoid this cavalier company."
• "Remember this is not a health service but a privately run business with dubious customer ethics."