Mambo Play Centre Cardiff Reviews Summary

Play Areas

Pros:

• "Their new baby and toddler area is fantastic."
• "Fabulous place for children to play. Very safe."
• "Plenty of things for the kids to do, lots of different interactive areas to build on their confidence & wear off some energy."
• "Mambos has grown in size and they have added a load more play areas for the kids."
• "The multi-level design of the larger play area minimises the amount of kids on one level, making it a little less chaotic."
• "The best soft play centre in South Wales, the play areas for kids including babies and toddlers are well presented with lots to do."
• "HUGE soft play area where you could spend all day!"

Cons:

• "Children are climbing over fences and literally diving in which leaves toddlers and infants and including their parents a little frustrated."
• "Only complaint was children (clearly older than three) climbing over gates and sneaking into the baby area."
• "The new extension to the soft play now makes it almost impossible to keep track of your child."
• "It was also ridiculously overcrowded and was told there will be no tables available but you can still go in. No thanks."
• "All of the play is unsupervised and as such, only a very small number of parents actually watch their kids which means you always have them running up the slides and accidents are quite frequent."
• "The main kids area was hard to navigate from a to b."
• "The only issue with mambos really is it's lack of commitment to ensure the older children stay out of the infant and toddler areas."

Staff and Service

Pros:

• "Staff are very helpful."
• "Staff are great one machine broke well we was using it and he fixed it in minutes and gave us a free game for me and my son."
• "All of the team members were really great, especially the girl responsible for the party room."
• "Staff where super friendly, coffee was great."
• "There were plenty of friendly staff on hand so service was good."
• "Staff were polite and helpful too."
• "Staff very helpful and always cleaning up."

Cons:

• "Terrible customer service."
• "The only staff there seem to be the ones serving food and drinks."
• "Didn't appear to be many staff on duty, people queuing for hot drinks."
• "They are massively understaffed and are always rushed off their feet which impacts of the level of service you'd expect."
• "I felt short of staffs and we had to wait in entrance for staff to come."
• "Staff were impolite rude and just didn't care less about making our special day run smoothly."
• "They're not very professional, rolling eyes. Not smiling, forgetting orders or getting them wrong etc."

Food and Drink

Pros:

• "Was impressed with the food that was served plenty of it and fresh and hot."
• "The food arrived very quickly and didn’t last long !!"
• "Not cheap but certainly not expensive, well cooked and very filling."
• "Nice food & Clean place."
• "Food was great."
• "The food is good too."
• "The food in the café is good and not too expensive."

Cons:

• "Dry and tasteless."
• "Disappointed in the kids cheese sandwich in kids box."
• "Overpriced food and limited selection for customers with a preference for halal meals."
• "The food & drink is very overpriced."
• "Burger and chips £9 and the menu doesn't get any better, 45 minutes wait time without being told for a portion of chips for £5."
• "Slush puppies £3 for a small cup, basic food and pricey."
• "Food is disgusting, £5 for a tiny bowl of chips, beans and cheese."

Price and Value

Pros:

• "Great prices."
• "Very Clean!!!! Nice food! Friendly staff! Great fun for low cost."
• "Reasonably priced also."
• "The food and drink is very reasonable with good sized portions and cheap prices."
• "Prices reasonable and cheaper than taking them to the cinema, plus it wears them out."
• "It’s affordable and spotlessly clean."
• "Reasonable price for the time we spent there."

Cons:

• "THIS PLACE WILL CHARGE YOU£3.95 FOR A NEW BORN BABY TO COME IN TO SIT IN A CAR SEAT FOR 2 HOURS!!"
• "Rip off will phase out the prices of this place £10.95 even for a pensioner."
• "Very busy at weekends so parking can be a struggle."
• "Also found it expensive, £15 for 2!!!"
• "Business is very greedy with entrance fee charging adults and newborns."
• "£13 for one adult and one child.. not a good start."
• "Very expensive not value for money."

Cleanliness and Maintenance

Pros:

• "They served food and drinks and it was a very clean environment."
• "It's clean and tidy with plenty of adequate seating areas."
• "Centre is spotlessly clean even the toilets."
• "Very clean place."
• "Spotless toilet & catering facilities."
• "Staff are constantly vacuuming and cleaning floors and dining area."
• "Very clean and also affordable food/drinks."

Cons:

• "Untidy toilets, tables left untouched."
• "The cleanliness of sitting area also very poor."
• "Toilets were not clean. Need to clean them more frequently."
• "The toilets were also disgusting with scrunched up toilet roll all over the floor."
• "The cleanliness of toilets is below acceptable level."
• "Understaffed, tables were filthy dirty, no outside lighting."
• "Place was a mess, food left in the play areas and on the floor."

Accessibility and Facilities

Pros:

• "The kids had a great time. Very secure in the baby area with pin codes to unlock the gates but you can never be too safe when it comes to our babies."
• "Bathrooms super spacious and clean! Sinks are nice and low for the little ones."
• "Great play centre, lovely enclosed toddler and baby area."
• "Love the fact that you need codes to access the younger sections so it's harder for little escape artists to run off."
• "Locked gates are in place to ensure they don't wander off from the secure area."
• "Well thought out with separate baby change and toilets."
• "Lockers are available to store things in as well."

Cons:

• "Very busy, so parking was a bit of a problem and had to walk with baby and large bag some distance."
• "Probably not ideal for anyone considered disabled or with limited mobility as its up 2 flights of stairs & I didn't see a lift."
• "Parking was non-existent on the premises, had to park out on the road."
• "The big downside is the toilets. No provision at all for children."
• "One thing is not very good for disabled parents if can’t sit downstairs as to busy. Can’t sit upstairs coz of the steps."
• "Big play area for kids but can get very busy! This makes parking difficult if you've got small children to get out of the car."
• "The only negative thing is the toilets 🚻 are not child friendly they are high for 3year olds the soap is to high and they can't press the tap on."