Address: Oxford Motor Park, Langford Ln, Oxford OX5 1FJ, United Kingdom
Phone: +441865567573
Rating: 4.3
based on 335 reviews.
Customer Service
Pros:
"James Brown to be very efficient and extremely helpful. He answered all my questions I had in great detail."
"Filled out a Test drive request form online and got a call back pretty quickly from Stuart to arrange it all and take some more details."
"Great service from the minute I walked through the door."
"The staff are both friendly and professional explain everything in detail."
"Received a great service from Derek Weir…explained everything really well."
"The customer service I received from Vernon and Natalie from start to finish was exceptional, and their communication and customer service skills a credit to Nissan."
"The service I received at The Nissan dealership in Oxford was second to none.. I was dealt with professionally and my adviser Alex Metcalfe was a pleasure to deal with..."
Cons:
"It took 4 or 5 visits for them to realise that the parts were faulty and replaced them, after arguing with my partner several times on the phone."
"Not being able to accurately identify the model and features of cars."
"Recently (Nov’23) updated my wife’s car, having very poor reception, no one even approached us."
"The only thing that spoiled the experience was another sales rep who barged in near the end of the process and tried to force unwanted additional extras on us."
"Taking advantage of less informed customers by encouraging them into unnecessary work and big bills!"
"Tyre protection warranties that don't cover tyres?! Please!"
"Staff who welcomed me were wonderful and attentive unfortunately the technicians not so said wanted rear wiper blade it hadn't been moved and the tyre pressures were all over the place."
Sales Experience
Pros:
"I absolutely love my new car and will be returning in future. I highly recommend Marshall Nissan Oxford. Thank you again."
"Would recommend anyone to give them a try you won't be disappointed. Great EPower."
"I would certainly recommend and give them a five-star rating."
"Got me exactly what I asked for and 100% upfront about everything."
"Highly recommend a visit, and ask for Stuart, he'll help you make the right choices and makes great coffee too."
"Hand over with 2 part exchanges went very smoothly thank you."
"A big shout out to Ben Forbes who took me through the whole process with professional calm and reassurance."
Cons:
"A £160 car valet which wasn't asked for, nor was it of any quality expected by a dealership."
"Sorry for this brutal public grading. I want to be honest about my experience as a slightly disappointed customer - not just for missing the Apple CarPlay feature."
"Unfortunately as time went on I learned that he was leaving the company and moving. Consequently his concentration moved from looking after me to his own situation and I felt let down."
"Please be aware that they are only interested in what good for them, they have no care of duty to their clients. Avoid this company at all cost."
"The salesman was very patronising and did not treat us with any respect."
"Pushing the sale of a brand new car that was outside of our budget and comfort zone."
"To my displeasure at handover, I discovered that the car I purchased neither had Apple CarPlay and was a 2018 model."
After Sales and Support
Pros:
"I have no hesitation in recommending Motorline Nissan Oxford to all looking to buy a good used car."
"Absolutely brilliant experience here, as always."
"Customer parking area has plenty of spaces all the time no hunting for a place to park in the Oxford site."
"I just had to tell you what an excellent experience I had at your dealership this morning with Alex, who has been a constant source of information from start to finish."
"I am very impressed with it. I love the HUD and tech."
"Natalie constantly reassured me that the fault would be repaired under Nissan’s warranty with no cost to me."
"Can’t recommend him highly enough!!"
Cons:
"Ignoring calls and emails from a third party finance company that gave us a better quote than what Nissan initially gave."
"Since my initial review, management has reached out to formally apologize for my less than ideal experience and to offer some sort of compensation/ olive branch."
"I am disgusted by the fact that this salesman treated us with no respect and would not suggest anyone to go to Nissan."
"I do not recommend this garage for any preventative/corrective maintenance on your car!"
"They also lost points for constantly shifting figures around on each new document I saw."
"2 MONTHS LATER NO RESPONSE FROM NISSAN BUT THEY HAVE RESPONDED TO THEIR OTHER REVIEWS?! SAYS IT ALL"
"After a nightmare experience with this business when I bought the car (unprofessional after sales experience) I have dreaded returning for my annual MOT and further servicing."
Facilities and Environment
Pros:
"Showroom is bright and airy with all the latest models on show."
"The showroom have all the measures in place during covid19 and we felt safe throughout our time there."
"Nice calm atmosphere in the showroom as well not like some others I’ve been to."
"All in all an excellent experience created by all the staff I met there. 5 stars all day long."
"Great selection of vehicles…when it’s time to change my husband’s car, we’ll be back."
"Looked after fantastically by Natalie, got calls when I was expecting and all done on time."
"Both Veron and Alex were welcoming and professional in every aspect of their dealings with me."
Cons:
"Air conditioning service. Had to wait for a while (painful that day) which I could have done without."
"Awful customer service, reserved an Ariya via Nissan website with a fully refundable deposit. Cancelled due to lead time and after 28 days still awaiting refund."
"Terrible service at Nissan, would not recommend."
"Our whole experience with them has been a complete disaster and I don't have a single good thing to say about them."
"An initially bad experience turned into a very good one. Communication issue between central booking service and dealership meant that, although our car was with them for the day, the work required was not carried out."