Lush Cosmetics Leeds White Rose Reviews Summary

Customer Service

Pros:

• "Absolutely professional and amazing service. Anna and Betty were the best, so kind and lovely."
• "Visited the store yesterday and can say it was probably the best shopping experience ever!"
• "Thank you for going above and beyond.. it is very much appreciated."
• "Their service was impeccable, recommendations were thoughtful and truly made this a wonderful experience."
• "Customer service was fantastic and you could tell the staff enjoyed themselves which made a great experience for us both."
• "Definitely the BEST Lush store around, the staff are always so wonderful and helpful without being pushy."
• "The lady who served me today went above and beyond..absolutely famazing... Lush should give this woman a payrise, promotion and ensure all staff are exactly as she was."

Cons:

• "I am sorry but I cannot give more than 1 star overall, cause I have had my daughter's birthday party today here which ended up my daughter's fainting and another 2 girls headache because of so strong smells concentration."
• "Shocked to see so many reviews regarding the great staff as today everyone was completely miserable! Not one single member of staff cracked a smile."
• "Visited today and the shop was literally half empty with zero stock and the staff were more concerned with chasing each other around the store than helping."
• "This was the most uncomfortable experience I have ever had to experience within a shop. Shouting as a child had dropped a bath bomb in the sink which was left."

Staff Friendliness & Knowledge

Pros:

• "Absolutely glorious staff. The ladies (including Kirsty) were so helpful with me and my little girls."
• "Everything about our visit in store today was LUSH, both Jaz and Sannah were amazing and lovely."
• "Jason was very informative on all products and even informed me of the lush spa and treatments on offer, which I never knew about!"
• "Stevie was super welcoming, and knew all the products to detail."
• "Great in store experience from the nice ladies working in there, especially Jazz who was very helpful."
• "Customer service is always second to none in lush but she really knew how to roll out the red carpet and make her feel special and her spirit was instantly lifted."
• "The staff can’t do enough and are so friendly, welcoming and helpful."

Cons:

• "Only down side which again cannot be helped, is you can't smell sealed bottles or tubs like you normally can."

Product Quality & Selection

Pros:

• "The fragrance of the store is amazing and the textures and smells of some of the exposed delights are unique to this chain store."
• "Girlfriend loves the bath bombs! Smell in there is extremely strong but you can't complain for what you get! And the products actually are of decent quality unlike some bath products you get online!"
• "Lovely products. They may seem pricey but all the ingredients are fairly traded and eco-friendly (no palm oil etc.)"
• "Our favourite product is Rub Rub Rub which is a body scrub it makes your skin soft n smell out of this world."
• "We loved the big Supermario cube and the whole family watched it dissolve - magical colours and smells!"
• "Honestly if you're feeling down go to a lush store and the smells will heal your soul immediately."
• "Nice, helpful staff and eco-friendly products. Bought a shampoo bar with a tin to keep it in."

Cons:

• "A really nice place to visit. Not sure how they come to cost their gift sets as there doesn't seem to be any savings buying this way."
• "The prices have got higher recently which is disappointing when you’re getting the same amount of product but they are good quality!"
• "Black plastic is usually the very worst to recycle as the machines that separate out waste can't deal with it."