Lush Cosmetics Peterborough Reviews Summary

Customer Service

Pros:

• "We had Hannah today helping us and she was honestly amazing."
• "I was served by Adam today in the Lush store and he was beyond helpful and so informative about the hair care and body products."
• "Val went the extra mile to make me feel welcome and recommended different products that I wouldn't have tried otherwise."
• "Tremendous service from Charlene in the Peterborough store today."
• "An amazing experience thanks to Hannah🥰 So knowledgeable about many products I kept asking about."
• "Naynah greeted me with such a friendly face and attitude... she was super informative, recommending products that would help me best."
• "Fantastic customer service from Maddie! Thank you!!!"

Cons:

• "I understand this would be helpful for some, but I have been going to lush for years and was really not interested in being shown all the product ranges that I’m already familiar with and I just wanted to browse on my own."
• "Wanted plastic free items and wanted to reduce the waste i was making from buying soaps and staff still insisted on wrapping everything even though i said no and i have my own bag."
• "Was an incredibly uncomfortable experience as she kept pushing products on us and trying to get us to buy them."
• "Music blasting out. Hard to think that alone hear. Staff over familiar and a pain as they kept on asking if I was ok."
• "I went into the store wanting to browse, but was followed around by one of the sales associates who wanted to show me everything, make me smell everything, try everything."
• "Love the selection, but beware of the mature lady with the long brunette hair which quite literally descends on you whether you want her assistance or not!"

Product Quality

Pros:

• "Amazing natural bath and body products, great to treat yourself or for gifts for those special to you."
• "I got the Catastrophe Cosmetic face mask which after only the first use left my skin feeling soft and I kid you not, reduced the redness I had on my chin!"
• "Been shopping at lush for years and they never disappoint! Always Greeted with a smile and friendly chat."
• "Amazing products with superb quality and enough quantity they give free samples for trials and exchange products if they don't suit you."
• "The products give good vfm on the whole."
• "The products are so amazing! Body scrubs, bath bombs, bubble bars (my favourite), lip scrubs and balms, shower gels, and sooo much more."
• "Great products for the ethical consumer."

Cons:

• "Expensive, but worth it for an occasional gift idea. Either for yourself or as a gift for others."
• "However, it seems like there’s less bath bombs than what there use to be hence the 4 star and not 5."
• "I also noted how much your prices have increased. Extortionate."
• "Nice store with lovely staff... higher prices than low, but reasonable as the products are so special and ethically made."
• "absolutely amazing staff and place to visit. one short of 5 as there is sooo many different scents all mixed in it become hard to tell a difference and you get a pounding head if you stay too long."

Store Experience

Pros:

• "We are often cheered by the social ethics of the place."
• "It’s always a pleasure to shop at the Peterborough Lush store. The staff are very friendly and knowledgeable."
• "The lush store was immaculate. Everyone inside was so nice to talk to and was very welcoming."
• "Staff very welcoming and engaging."
• "so much is also donated to charity with every product."
• "Honestly such a lovely shop, every single person is always so so kind, welcoming and I leave feeling super cheery!"
• "Fabulous store, with great staff."

Cons:

• "Shopping in Lush gets a bad rep sometimes because the staff can come off as intense, but it’s only because they want you to have the best experience!"
• "I should never go into this store because it's hell for my credit card."