Address: Unit 2 Bulk Rd, Lancaster, LA1 1DT, United Kingdom
Rating: 4.4
based on 137 reviews.
Customer Service
Pros:
"Excellent service from Kane who served me."
"Amazing service staff were a lot of fun to be around very friendly and helpful."
"Excellent service. I'd just discovered my van battery needed replacing. Late afternoon. Called in, explained the situation. New battery provided, advised on higher power model (5-year guarantee) fitted there and then."
"Some of the best customer service I've ever experienced was in Halfords this morning."
"The staff are great, really knowledgeable and helpful."
"Staff we encountered were friendly, helpful and efficient."
"The staff at Halfords Lancaster are always so helpful. They provide excellent customer service."
Cons:
"Staff were very unhelpful, just had a single item to buy and all staff completely abandoned all the tills and left me standing for for nearly 10 minutes."
"Bought a chain for moped and when I approached the counter I have been ignored by staff who carried on with a chat."
"Absolute poor service today while collecting a bike on order, gave details in to staff member, left waiting for approx 15 mins without any explanation."
"Customer service at Lancaster branch terrible, colleague didn't really talk to me just mumbled."
"A guy called Jordan who workes here, if he is there don't expect any customer service."
"Went to this store today to get my bike sorted out as being a key worker I need it for work...after being told lies from the beginning I was not happy."
"Absolutely appalling service."
Product and Service Pricing
Pros:
"Some products can be a little pricey, while others are good value."
"Great staff...really good pricing for car repairs/replacement parts."
"I got exactly what I wanted at a fair price and it was a painless experience!"
"Nothing too much trouble and was saved a considerable amount by lady sales assistant and an online saving as well. Came away well chuffed and will be back soon."
"Went in to pick up a head torch this morning. Head torches were on the wrong price rack. Member of staff apologised and allowed me to have the item at the lower price."
"Ordered via website, easy transaction with multiple ways to pay."
"Highly recommended -- good to see one British enterprise at least working flat out to stay in business and offer quality and value across so broad a product spectrum."
Cons:
"I consider a charge of £5 for two blades and £4 for one, making a total of £9 for 3 minutes work, to be exorbitant."
"Installing basic items like light bulbs and wiper blades (if you should need those services) is overpriced."
"DON’T BUY A BIKE FROM HALFORDS!!! my lad's bike looks solid but the pedal crank bearing suddenly blocks & the rear wheel skews as the bolts do not interface enough with the frame and the bike is not even 1 year old!"
"Website and store prices are different."
"Got my bike today, which cost me over a £1000, I thought I would purchase a basket to go on it, but I was shocked to hear that I would have to £8.00 for them to put it on."
"Went in to buy oil. Normally pay 15 pounds. Walked out with oil costing 16.79."
"Purchased colour coded metallic paint and its completely the wrong colour! Has to be sanded down and resprayed the right colour."
Store Experience
Pros:
"Halfords Lancaster is a large store with everything from paints, polishes & general car products to bikes & their accessories."
"The store offers so much variety and choice that it transcends a mere motor parts centre."
"Halfords Lancaster was well stocked."
"This store feels clean and safe and well stocked. I got outstanding assistance with selection and fitting of items."
"Spacious, well-stocked and spotlessly clean store conveniently located just on the edge of Lancaster's usually congested city centre."
"Upstairs there is a large showroom full of bike parts and accessories."
"Visited Halfords for a cycling helmet and bike accessories for my 3 year old. Great range of products on display."
Cons:
"Booked an air-con regas for my 2015 Volvo V60... to arrive and be informed that they don't have the right valve for my car. 2 hours of my time wasted on these jokers."
"Waited in a queue only to be told they have no bikes in store and not planning to get any in. Also told we should have booked an appointment to see bikes that they don't have."
"The only reason it's not 5 stars is because the traffic in this area is horrendous."
"A bit grim to say the least. Went to look at electric bikes and most of the bike racks were empty!"
"Sometimes a few gaps are noticeable on the display shelves."
"They never seem to adjust my gears well when I put my bike in for servicing."
"Wouldn't bother going here for bike repairs, you'll get ripped off."
Staff and Assistance
Pros:
"Hollie is a credit to the team going the extra mile for customers, thank you for sorting everything out for me you have saved me a lot of hassle and time."
"Well done Damian, called in for advice on a car, talked about a bike for road commuter, effective support and advice, a wealth of knowledge of in-store products."
"Fast, courteous and professional help to solve a sudden and unexpected problem with a windscreen wiper breakdown."
"Staff are always very friendly and helpful, in my experience, but sometimes lacking in product knowledge."
"I visited Halfords lancaster on the 02/02/2021 and can say that the staff where very friendly and helpful."
"They even offer a kids bike workshops for children to learn about keeping their bikes maintained and safe."
"Special thanks to Dave for helping me with the tyres on my bike, without his knowledge and assistance I would've been lost :)"
Cons:
"I used the disabled lift, I could not get out of lift and had to bang on door for assistance."
"Just been in the shop to get a sun strip could not see the full sun strip so asked one of the staff for help so she points out the Isle were I just was so I ask again is there any chance you could show me I then get a tut then walks to the Isle clearly not wanting to then points at a half sun strip not the one I was wanting and walks off."
"No apology for keeping us waiting. No greeting."
"Nobody from Halfords even acknowledged that we were there."
"Booked a dog guard with fitting. Arrived for the second time and was told by the staff member allocated to fit the dog guard that he had never fitted one before."
"The operator had her mask under her nose and, other than to tell us the receipt would be emailed, she hardly spoke."
"My husband went to pick up a car manual he had ordered, the young man accused him in front of other customers of already having collected it."