Halfords - Blackburn Reviews Summary

Customer Service

Pros:

• "The staff are professional, friendly and helpful and the business looks after its customers."
• "The very next morning 8.45 I had a call from the manger of Blackburn Halfords Nathan, he asked what my concern was, gave sincere apologies and rectified the issue within minutes."
• "Blackburn Store staff were so amazingly helpful and super efficient."
• "The Assistant manager Phil excelled all expectations insofar that he fitted a radio in my Ford Mustang GT so neatly that the quality of his work beggars belief."
• "I’m giving these five stars entirely to the wonderful female worker with the rainbow nails and fantastic knowledge."
• "The guys in the bike department couldn't have been friendlier, sincere and professional."
• "The staff here are super efficient, friendly and knowledgeable."

Cons:

• "Customer service absolutely terrible. Had a booking at 3 got told no one was available to do it."
• "I was greeted by a young man who by his attitude was having a bad day."
• "Really poor customer service. Waited 30 minutes for assistance, asking twice and still no one helped us."
• "Booked on line which was somehow cancelled due to staff error, store phoned rebooked and when turned up no appointment."
• "On returning to the store to complain they were not interested in doing anything and didn't even look at the lights."
• "I have been coming to Hanford for the past 5 years now and it’s always been a very good service and experience until the new manager I believe is called Steph was there, she is utterly rude and disrespectful."
• "Terrible store. Had a diagnostic check and was told repeatedly by the manager they would get back to me when the part arrived but I just gave up in the end."

Product and Service Quality

Pros:

• "You can also take advantage of many FREE Safety Checks and Health Checks on your motor vehicle or bike available completely free of charge."
• "The guys at Halfords in Blackburn sorted out a new tyre & a broken wheel stud no fuss as always."
• "Great experience having a double din audio unit fitted in an aged Ford Fiesta with a unique stereo and dashboard arrangement."
• "The lady who helped us went through a fitting demonstration with us. She was really clear, really thorough and obviously very knowledgeable about the product."
• "Halfords ordered me a new hard wiring kit which Conor fitted very neatly and efficiently."
• "Great experience. Quick, efficient and friendly. I took my bikes in for a free health check."
• "Such helpful staff here at Halfords in Blackburn. A simple light bulb replacement turned out to be a much bigger job but both the staff persevered until it was complete."

Cons:

• "Inexperienced 'experts' was unable to install a dash cam in a VW Golf MK7."
• "Worst car service and MOT I have ever had tried Halfords first and last time in my life."
• "Only negative is that in their efforts to get to the bulb the bumper is now damaged and needs to be repaired."
• "They changed a headlight bulb on my 08 Corsa, they had to strip front of car & removed headlight to gain access to the back of the unit."
• "Very poor service. Purchased a used BX Car Veng M Grd B bike with cycle care... Bike clearly sold in an unsatisfactory condition."
• "Had a dashcam fitted to my vw van, it took over 3hrs, the technician left the cab littered with wire off cuts bits of connecters and fuses."
• "Poor workmanship. Reverse camera fitted to my car and rear light was left loose with nothing holding together."

Staff and Management

Pros:

• "Stephen is an absolute credit to this business! Top notch customer!"
• "I like to thank Sofian, Christian and the manager, and very special thanks to Usman, the head of bikes section who was of great support and help to buy the bike."
• "Stephanie and Zubair have finally sorted it out for me, very polite, even though it was a tricky job."
• "The staff are knowledgeable about their products, if the person you ask isn't sure they are able to consult another member of staff who will be."
• "The Gent from the back desk was brilliant a man in his 40’s with a crew cut who was polite knowledgeable and spent lots of time with us."
• "If you ever need to find a real life super hero, look no further than Ez at the Blackburn store."
• "Absolutely brilliant customer service, a gentleman by the name of Omar approached me and was very friendly and professional throughout."

Cons:

• "In both shops they were short staffed lets hope they get staff who know what they're doing."
• "The same visit I saw that ALL of their cycling-related clothing was gone, leaving nothing but kid shin pads and reflective straps on display."
• "Went to buy a new bicycle but they didn't have any in stock."
• "I asked the staff to recommend headlights for my Audi and he picked the off-road ones which technically aren’t for using on normal roads."
• "Not so sure about 'where's Wally?', more like where's the store assistant? Left standing at checkout for a good 7 minutes to pay for an item before a store assistant appeared."
• "We asked for help and was approached by a young Woman who was more interested in eating her lunch at the front desk area than helping us."
• "Very poor service.... bought a scooter, told by the sales Assistant all l need to do is tighten up the handbags....when l took it out of the box, pieces of the scooter came falling out of the box."

Store Experience

Pros:

• "I visited a few days ago to purchase a bike lock... he wasn’t at all patronising but friendly, welcoming, and created a great impression of the store."
• "I also got an offer of 25% off when trading your old bike in which I have taken advantage of."
• "Pleasantly surprised during a couple of recent visits to Halfords Blackburn."
• "Halfords in Blackburn have always impressed me with their fantastic customer service and expert knowledge the staff have to help you source the best solution for your motoring or cycling needs."
• "I visited in March and got a great deal on a new bicycle and equipment, the staff was very knowledgeable and helped me choose the right bike for my purposes."
• "I love the halfords advanced tool range."
• "The cycling team are always knowledgeable and helpful."

Cons:

• "I ordered it online to pick up on the 12th they took my money then cancelled my order without telling me!!"
• "Ordered a Pioneer DAB radio with Carplay and booked a slot with their installer on-line to assess the job... installer not due to start work for another two hours, despite my booking."
• "Just bought 3 bikes for our grandchildren, and found staff reluctant to help and answer questions etc."
• "Not what I expected when I booked an old bike in for a silver service package."
• "Avoid! I am giving this store one star purely because staff is unprofessional and unhelpful."
• "Absolutely appalling service. I spend £1000 on an electric bike from here and when I needed a puncture repairing so I could get to work I was told I’d have to leave my bike for several days."
• "Manager wouldn’t come kept saying was busy with a customer when there was no one else in the store."

Pricing and Offers

Pros:

• "I bought my mother a bike as a present and it cost £220, and I was thinking of not buying it, but I waited a few weeks and an awesome discount of 35% off has appeared on all bikes, perfect timing!"
• "I was quoted £70/74 for a brake fluid change in my local area but Halfords did it for me for £39.99."
• "Usman helped me to process the cycle to work scheme documents and put the accessories on the bike for me."

Cons:

• "When asking for a manager was told none on site."
• "According to their website fitting is from £75 so checked online and was quoted £95 but when I got to Preston they wanted over £200."
• "Not very good paid for one item got home and the item seal had been cut already when I opened the box no packaging inside not good at all it was meant to be a present."