Address: 138 Southampton Rd, Park Gate, Fareham SO31 6AF, United Kingdom
Phone: +441489581292
Rating: 4.5
based on 169 reviews.
Customer Service
Pros:
"You don't get better service anywhere."
"Very impressed with Lauren."
"Nothing was too much trouble for Ross who gave quality advice in the most friendly manner."
"Everytime I come to this Halfords I am always pleasantly surprised and walk away very happy."
"The staff at my local Halfords are always knowledgeable, helpful and friendly."
"Always receive helpful professional advice from attentive staff."
"The team at Halfords Fareham always go above and beyond, taking time to understand requirements and providing professional, impartial advice."
Cons:
"8 members of staff standing around chatting, not a single offer of help while we fretted over our infant son’s first bike helmet."
"I was today to buy something from Halfords and the guy there did not make any discount, and I have Club Membership Card, I TOLD HIM AND HE ASK FOR MY EMAIL ADRESS..AND THAT IT.."
"I phoned customer services twice... they just left me on hold for an hour then cut off without problem been solved."
"Very frustrating visit today. I had ordered a motorbike number plate over the phone to their call centre (you cannot dial the store) and was told I could collect straight away. BUT on arrival it seems they can only make car number plates and motorbike ones take 3 days to get."
"Click and collect is terrible. Order promised to be ready within the hour, No text, when I turned up after 2 hours, all orders thrown into an untidy cupboard, staff seemed not to care when I visited."
"Useless, gave them the benefit of the doubt having had a very bad experience previously at another store."
"Not even one star: reason-they told me on Saturday that my bike going to be fix by Sunday... so on Sunday I got call from person who suppose to fix bike that he is not going to fix it... absolute joke."
Product and Service Quality
Pros:
"Great bulb replacement service. Friendly staff member spent time removing a brake lens even though it was a very tricky job as was stuck."
"Wiper blades purchase and fit. On the positive side the young man came out quickly to fit them and fitted them both in about 20 seconds."
"I ordered from website to Fareham with click & collect & my order was available almost instantly."
"Needed a 24mm ring spanner at short notice... Excellent availability, and good quality tool."
"Online ordering was very easy and a fitting slot was readily available."
"Much better they did it than try myself, as one is not supposed to touch these halogen bulbs with bare hands."
"Had dashcams hard wired into my car yesterday, great customer service."
Cons:
"I arrived only to be told that the windscreen repair could not be carried because of the weather."
"I booked halford to repair a chip in my windscreen... They have done a terrible job and the chip now look worse than when they started."
"I've waited a week for my click'n'collect order which hasn't even left the warehouse yet."
"Halfords need to review their pricing on fitting service."
"A confusing arrangement where shelf labels & other markers did not correspond with what was there."
"Service was great and quick. Only downside is that I was provided with a price over the phone and when arriving to collect and pay. I was informed the price given to me over the phone was only for customers who have their service repair plan."
"Ordered a roofbox and bars for my car on the Halfords website... but was politely told that fitting wasn't included, that I needed extra, costly parts to go with my bars, and that they weren't in stock."
Staff Attitude and Helpfulness
Pros:
"It was an absolute pleasure to meet Vicky yesterday."
"All four staff I had contact with were extremely helpful and efficient and friendly despite the fact I was making a very small purchase."
"Ref John, Fareham Branch. Very friendly, prompt and courteous service."
"The young man that served me was very helpful. Searched the products I required and even went to the different aisles to fetch the goods back and then processed the transaction."
"Fantastic service, the guys and girls at Halfords Fareham Southampton road, are simply brilliant..."
"Really polite and helpful staff. Dealt with my queries and made collecting an order very simple and quick."
"Jon is a great credit to the Fareham Halfords team."
Cons:
"We brought his scooter to Fareham store today and asked to change tyre again and the answer we got was they cannot change it because the scooter was not bought from that store…"
"After giving details of my car make + model to the assistant and buying replacement tail light bulbs he supplied for me they didn't fit."
"The staff in Halford refused to look and said i’d have to wait until the following day for a check."
"Absolute useless company. Ordered luggage straps on Monday for delivery at local store for 9 pm the following day. Received a phone call on Tuesday advising me that the luggage straps were not in stock."
"Went to Halfords Fareham to purchase a bike for my son. Apparently you can’t just go and buy a bike a ride it away, they want 2 days to order it in!"
"Cycle centre for service. Chain started to rust but ignored this. Absolute waist of time and then forgot to put back mud guard on so had to return to store as it was sat on the side."
"Very bad service went to collect bikes not ready went again wheels not aligned properly and went there again 3th time only got done paid fortune for it and not checked properly handing to costumer just nothing done…"