Halfords - Havant Reviews Summary

Customer Service

Pros:

• "Louie, I believe is the epitome of exceptional customer service."
• "Luke was patient, polite and professional in his approach."
• "Service/Repairs were carried out on time, giving me a call when the bike was ready for collection."
• "Wouldn't hesitate to recommend the staff here. In times of poor customer service these guys were 1st rate."
• "The staff were excellent, the bulb replaced in a matter of minutes saving me time."
• "Served straight away and the whole process from entering the shop to leaving only took 5 minutes."
• "Thank you for the excellent customer service."

Cons:

• "Just had a frustrating journey to Havant. Both the products I wanted were incorrect on your website."
• "Booked bike in for assessment as gear and brake cables needed sorting. Sadly, the “expert”, who blew a tyre over-inflating it whilst I was in store, said that I needed £320 of work doing to the bike."
• "Items are often prices wrong and you only realise as it goes through the till."
• "Personally I would recommend going somewhere else I will if they don't fix it."
• "If you decline they then just argue with you."
• "I think they need to upgrade their till systems as there is an awful lot of faff when you go in to pay."
• "During the 10 minute wait both staff members managed to avoid eye contact and turn their backs on me no, 'we'll be with you shortly' or anything."

Product and Stock

Pros:

• "Large sized Halfords with a good sized stock."
• "I went in for 1 item and left with 2 items and found them to be a reasonable price."
• "Their professional range tools are great."
• "Spacious store offering a wide range of all your car's vital needs for general maintenance, plus a good range of bicycles & in-car entertainment equipment."
• "Good selection of quality tools and car essentials."
• "Great selection of bikes with helpful, friendly, patient and knowledgeable staff."
• "Halfords Havant, The place to visit for all your Motoring needs Bicycle needs (they always have lots in stock) All your camping needs And much much more."

Cons:

• "Got windscreen wipers fitted... Wiper pinged off while driving."
• "The cable has frayed all round and 1 strand still attached."
• "The majority of the staff have absolutely zero knowledge of the products that they're selling."
• "Staff great but Halfords Windscreen wiper system just points you at the most expensive blades."
• "Very underwhelmed with the quality of some things from Halfords. Their paint however is very very poor."
• "Enquired about a bike stand for my mountain bike... the bike constantly falls over if I use it."
• "Huge discrepancies between engineers if you get your bike assessed; one quoted me £125 and another £62!"

Staff and Service

Pros:

• "Tom... You sir are an absolute gentleman and Halfords would be amiss without you."
• "Having had to call out a road side assistant they advised me to go to Halfords to get my battery checked and alternator, the service was quick, staff were great and value for money service happy to recommend."
• "I highly recommend Halfords, the branch based in Halfords have always been great."
• "Luke is always particularly helpful."
• "I would recommend this store for their customer service and their products. A++++"
• "Great service received by Paul and Louie."
• "The team at Havant were really friendly and did a great job."

Cons:

• "Why does this Company try and rip people off?"
• "Very unfriendly service! All staff very grumpy and unhelpful."
• "Really bad experience in the shop."
• "Staff had poor attitude and seemed put out they were asked to help."
• "Shocking service, went here with my girlfriend to get an indicator changed, waited up to 2 hours."
• "My daughter took my car for the MOT it failed and gave my daughter a list and a price of over £500... Totally trying to rip people off with confusing us to what it actually failed on and overpriced parts."
• "Don't get your dash cam fitted at halfords as they damage your car!"