Halfords - Chichester Reviews Summary

Customer Service

Pros:

• "Staff in the Cycle department were brilliant. I can't remember the guys name but super helpful, knowledgeable, friendly and efficient."
• "The young lady at Chichester Store could not have been more pleasantly helpful."
• "The young lad and lady were full of useful knowledge when purchasing a new bike for daughter, they made the whole process super smooth and easy."
• "Had an amazing visit to Halfords in Chichester today to buy a car radio. The staff were so knowledgable and helpful."
• "Thank you Charlie for fixing my puncture straight away. Very courteous and professional 👏."
• "The representative who served me is an asset to this company first class."
• "I was initially served by Zoe who was amazingly knowledgeable."

Cons:

• "Appalling. We ordered a bicycle, and arranged collection for the beginning of July. Rang the store the day prior to collection, they knew nothing of it."
• "I was not at all impressed with Halfords, after waiting in line for forty five minutes. The staff were not fantastic."
• "It was horrendous. I booked the Appointment (fit battery)via internet not a problem. Arrived at venue and was served by a woman... But eventually agreed the battery will be fitted and proceeded by slamming the battery on the counter in front of me."
• "If you want to pay top prices. Go to Halfords. Otherwise buy from online sellers. Also staff not qualified to work on anything."
• "I went to collect the bike, at which point another new person was at the desk. She brought my bike out and said the fee would be £20 for a gear service. When I asked if the fault had been fixed, she hesitated and told me one of the components was 'warped'."
• "Visited this store for a new battery but was told they weren’t able to fit it but didn’t even look at it first, felt he couldn’t be bothered."
• "I asked if they could help (15-20 seconds of somebodies time) and was told 'NO'."

Product and Service Quality

Pros:

• "Nice store it's fairly big, has a wide range of bikes, scooters, car accessories and services such bike/car MOT, etc."
• "Great Halford's store. I went for a battery replacement. The staff were knowledgeable and efficient."
• "The car battery was changed in a matter of minutes as we watched."
• "We visited Halfords this morning for a roof box and bar fitting. They were very helpful and efficient."
• "Most things available for click and collect. Phone call received to inform product was ready for collection within 35 minutes of purchase."
• "Five star service and price. Had a wing mirror installed by Jack. Everything was done quickly and professionally."
• "Went to Halfords to get a duplicate number plate friendly staff member 'Carla' sorted a number plate to a quality standard & was amazed how quick it was made."

Cons:

• "Had 2 extra power (200%) bulbs fitted yesterday to my Fiat 500 which cost £48... it is a total conn- if anything original bulbs were brighter."
• "purchased an item that was on offer for £5 with other items when I looked at my e recipt I found I was charged for each of the items on the offer item a wash kit instead of the bundle price resulting in an overcharge of £5."
• "Went to collect our daughter's new bike which we orderd last week to find it had not been built as promised."
• "Their bike dept needs some work... 'free' check on every bike before massively over quoting for work."
• "Have to make appointment for service with call centre, they not in sync with Halfords told take in at given time, to be told your have to come back another day."
• "Had two wipers fitted on my Mercedes a week before MOT was due. Due to improper wipers being fitted by Halfords the garage had to fit new ones, wrong size and installed incorrectly by Halfords staff."
• "just the worst, recommended the wrong bulb for my car, which then had to be swapped."

Staff Knowledge and Expertise

Pros:

• "Have to say staff members went above and beyond to help me with my car."
• "Staff are usually very friendly in here, surprisingly large selection I've never not been able to find what I need."
• "Again, polite staff and excellent value tyres."
• "Needed a reploacement quaility car battery as a matter of urgency. Halfords sold me one and including fitting at £137 incredible value too."
• "Great service, warm welcome and very hospitable. Dan helped find time to fit a roof-rack and went above and beyond to make sure we had the right one and it was fitted well."
• "The staff were friendly and helpful throughout our visit, especially Kristian."
• "Excellent service. Zoe was professional, friendly and efficient Got my car back up and running quickly."

Cons:

• "I had a problem with an electric bike under warrantee. So I called them and was routed to their central customer support. They made me a booking for someone to look at it. But when I arrived at the store they had no bike technicians working that day."
• "I brought my Merida mountain bike to Halfords Chichester after it developed a fault with its gears. I explained the problem in detail to the gentleman I spoke to - who seemed so away with the fairies."
• "I explained the problem in detail to the gentleman I spoke to - who seemed so away with the fairies it was as though he’d just been smoking a joint."
• "Go somewhere else to get you dash cam hard wired!... I recommend you go elsewhere for dash cam fitting because it a fault develops, you are on your own!"
• "WHAT TERRIBLE SERVICE. I ordered a lovely little bike for my granddaughters 4th birthday... Really shoddy service and disliked the dishonesty from staff."
• "Absolutely useless service. After my car was written off and my baby's carseat was no longer useable we ordered a Joie carseat from Halfords. When we got it home we discovered Halfords had given us the wrong carseat."
• "The Member of staff showed very little interest in helping to show us how to install the car seat we had just purchased at the Chichester store near the Food Warehouse."