Address: Welsh Back, Bristol, BS1 4SB, United Kingdom
Phone: +441179277050
Rating: 4.4
based on 595 reviews.
Food Quality
Pros:
"The burger beef was very well cooked, it was so juicy and it blended so well with the sauce and the cheese."
"Food was delicious."
"The burgers were good and tasty but would have been excellent if they were served hot. All 4 of our burgers were cold."
"The homemade coleslaw was fab. Great chunks of celery and the dressing was really very tasty."
"The food was amazing and couldn’t fault it, the burger was delicious and the fries were good, the buffalo wings were really tasty and meaty."
"The food was simple but delicious, and at a good price."
"The burgers were well cooked and very tasty."
Cons:
"Mediocre burgers at an extortionate price."
"Unfortunately the burger was not particularly good, my beef patty was very overcooked and dry."
"Burgers were very average. Chicken was quite dry, beef needed a few more minutes on the grill."
"The chicken in burger is very crispy and juicy."
"The burger patty was tasteless. No seasoning in it, just plain beef."
"Burgers made of aged beef were ok but not chicken wings which were dry & lack of chicken meat flavour."
"Vegan bacon cheeseburger cold and congealed when served."
Service
Pros:
"Staff were really helpful and friendly and our drinks arrived within minutes."
"Staff did their best during busy time."
"Staff were very attentive even for a busy Saturday evening."
"Good service here, I was extremely impressed with the waitress who managed to remember six orders, sides and drinks without writing them down."
"Our server was brilliant, very friendly, attentive and complete fabulous, her name is Maya 😉"
"Being a large group of ten walking in, there was no problem with seating. Service was fantastic with nothing missed."
"The staff were friendly and personable and went out of their way to accommodate our son and to give us enough space so that we could all enjoy the meal."
Cons:
"They force a 10% service fee on you when they don't even serve you properly."
"The waitress was non existent and when she was with us she didn't really give a monkeys. Poor attitude."
"Service was good but they did slightly mess up our drinks order and forgot napkins."
"Food was okay, service really wasn’t. Slow to serve us and served people who arrived after us."
"Customer service is basically non existent as all is done through QR codes."
"I would not come back here or recommend. It’s a shame as the food was nice, but the service was terrible."
"The service could be improved as we waited a long time for our drinks to be taken and food to arrive."
Atmosphere & Location
Pros:
"Really nice venue, has a very relaxed atmosphere."
"Great food, even better beer! Perfect for big groups."
"The restaurant offers great views over the river, great food, and a brilliantly diverse beer selection."
"Added value is given also from the location, the restaurant is located on a boat on the river."
"Love the fact you overlook the harbour and can watch all the boats, kayaks, rowers etc zoom up and down."
"Being based on the river front just down from Bristol bridge it’s well located, with convenient access to the city centre."
"The venue itself is super cool. It is located right next to the river, on a boat."
Cons:
"Toilets not great. Stair access, not very clean and nightclub like."
"The whole toilets area absolutely stinks and it’s just really not a good environment."
"The smell of sewage was distracting."
"You will mistake the building for a night club. The music is so loud you can’t talk with others, you can’t communicate with waiters."
"The worst part is just how loud the music is! To compensate you end up having your mates shouting down your ear with bits of burger flying into your face!"
"Too overwhelmingly loud."
"The place could really do with a good clean, especially the men's toilet which was like a lake with all the urine on the floor."
Value for Money
Pros:
"Not overly pricey either which is a blessing."
"All burgers are around £10 So good value for money."
"They have good promos making it cheap for those in a tight budget!"
"Food was delightful, quickly served and reasonably priced, especially with the lunch deal!"
"Very reasonably priced."
"The food was excellent and great value."
"5£ for burgers and fries for students anytime, and Mon-Fri for lunch!"
Cons:
"Paid £21 for a cheese burger, fries and a pint of cider. Overpriced!"
"It wasn't particularly cheap at 9 pound for the burger alone."
"£10 for a burger the size of a McDonalds double cheese."
"Paid £26 for a chicken burger and chips, the chicken was so over cooked and dry and the bun was like the cheapest supermarket bun."
"Also, they charged £6 for a pint of Bristol Beer Factory milk stout. Shockingly expensive for a beer brewed a couple of miles away."
"It was £47 for 2 burgers, 1 portion dirty fries, SMALL 4 chicken strips and 1 soft drink! Simply not worth it unfortunately."
"Portions were very small and not very good value for money."