Address: Westgate House, Llanfoist, Abergavenny NP7 9LH, United Kingdom
Phone: +441873776294
Rating: 3.9
based on 227 reviews.
Staff and Service
Pros:
"The staff were absolutely amazing we wanted for nothing an excellent experience."
"They are so accommodating, friendly and make you feel like nothing is too much trouble."
"Staff are really nice. Lots of space, so a nice place to go as a group."
"Service was attentive and always around if needed."
"Sophie the manager was amazing. Very welcoming, very helpful and very professional."
"Great service! The staff are extremely friendly and nothing was too much trouble."
"Lili mai gave us excellent service. Brought our drinks to the table. Was very warm and friendly."
"The food was fantastic. The staff were amazing. Their kindness and care was much appreciated."
Cons:
"Service tonight was poor. Waitress didn't know what course we were on."
"Upon arrival we were greeted by a large sign stating 'please wait here to be seated' we waited and waited, nobody came."
"Staff didn't seem bothered about clearing tables dessert was brought out buy a chef."
"Struggled to understand, why we couldn't be served. The reply was we are not taking walk ins due to kitchen sickness."
"Sadly not the best breakfast I’ve had and one of the worst."
"Very rude staff very long service times..food was tasteless.. arrogant staff."
"Had to wait neatly 40 mins for food, even though it wasn't busy."
"Took a long time for food to come as they were busy which was not a problem. But the meal was cold when it arrived."
Food Quality
Pros:
"Food was good. Had a chicken curry, which was quite good."
"A rare bargain for me and my 2 children to have an all you can eat breakfast including drinks for a grand total of £9.99."
"Food was plentiful with the complete range of breakfast items all of which tasted great."
"The food was up to its consistent high standard."
"Great options for food. I was surprised by the variety of vegetarian options they had."
"The food itself was very tasty, and to a good standard."
"The food was tasty and great value."
"The food was delicious! Very clean and the staff are constantly cleaning up, and the toilets we're pristine!"
Cons:
"I had a mixed grill, they asked how I would like my steak. I said medium rare, it came out well done."
"This was the tandoori mixed grill looks completely different to the one in the description and the photo on the menu."
"The food was average I had scampi and to be honest I've had a lot better scampi in my local weather spoons."
"The peppercorn sauce left much to be desired and although upgrading from the 4oz steak to the 8oz, it looked tiny so not sure they changed it."
"I ordered a medium steak with my mixed grill, which arrived rare, yet was full of gristle, and tough."
"Have breakfasted here often and would normally give 5 stars. But we arrived 15 minutes before breakfast ended, and the remaining food had not been kept adequately warm."
"Our large party was welcomed by a robust, portly young lady and we were sent to our tables. Hardly any of us had the expensive array of drinks due to the prices."
"Worst Sunday lunch I think I've ever had. Raw carrots 🥕, raw peas 🫛, soon to be famous bouncy rubber Yorkshire pudding and gravy so watery it had its own tide table."