McDonald's Reviews Summary

Staff Service

Pros:

• "I’ll give this franchise 2 stars for the staff who are polite and seemingly professional."
• "The staff were prompt and showed us to a table and took the order professionally."
• "Staff appeared to be struggling slightly with the volume. No complaints as they seemed to be doing their best."
• "Some staff are great."
• "This McDonald's was today a very typical McDonald's with the staff being helpful, caring and speedy."
• "Doing a great job since reopening to keep themselves and all patrons safe."
• "But when the food does arrive as ordered it's generally fine. Tasty delicious and leaves me wanting more despite the issues."

Cons:

• "The staff in this place are very ignorant, one woman in particular thinks she can talk to you like dirt."
• "Disgusted by the attitude staff have towards young people."
• "First of all I stood at the till and got totally ignored by all staff, one woman looked passed me twice."
• "Staff are lazy and rude."
• "The so called boss didn't care,no keeping staff on their toes and speeding up as it was tea time rush and the kitchen area and prep area was a complete bombsite!"
• "Rude staff, slow service."
• "Very difficult staff not happy to help in any way and the wait to get your food is mad."

Order Accuracy

Pros:

• "Quick service if u use machines."
• "This has to be one of the freshest McDonald's I have ever had, the fries were lovely and hot, not covered in loads of salt and my big mac looked like the one we all see in the adverts, service was fast an staff friendly."

Cons:

• "The staff... couldn't care less but I wasn't the only 1 that didn't get the right order."
• "Orders are always late."
• "Went to drive through place our order got our order with 1 meal missing."
• "Don't know who works here but their level of reading is on par with a baby. Can't get simple orders correct and 9/10 times there is either something missing or completely different from your order."
• "Got my order wrong."
• "I've never seen a McDonald's mess up so many orders I don't think I've been one when it was right."
• "Made a mistake on every piece of 3 meals... never going back to this branch."

Food Quality

Pros:

• "Always being cleaned and the food is pretty good considering it's a McDonald's."
• "cleaner than the average McD."
• "The burgers are what they are, I happen to like them. French fries are my favourites."
• "This has to be one of the freshest McDonald's I have ever had, the fries were lovely and hot."

Cons:

• "around 4-5 years ago they had decent food. Now, their burgers are tasteless."
• "I initially had a burger that was cold."
• "3 portions of cold fries and cold burger."
• "The chicken was a bit chewy and it’s caused burning in my stomach."
• "If you get fish fingers expect a 20 minute wait and the rest of your food to be stone cold."
• "Burger was cold."
• "Just had the worst McDonalds ever. Chips where horrible, milkshake was just milk, the chicken wrap was bland."

Facility & Service

Pros:

• "Nicely refurbished with a more modernised approach to ordering fast food."
• "Very small and very busy. Good service but the drive through queue can be a bit long and can stretch out into the traffic intersection and roundabouts."
• "The cola was strong, the macs well constructed. Good job McDonalds."

Cons:

• "Literally be aswell taking caramel iced frappe off the menu. Can never get one because their 'machine isn't working' or they 'don't have any'."
• "If you do manage to get in when it is open don't bother asking for milkshakes as their machine is permanently broken."
• "No effort what so ever from any member of staff to even attempt to make that area safe to walk on."
• "During Covid the place is far too crowded!! Please avoid! I tried the drive through instead but just cash payments."
• "Absolutely disgusting place. You can't even sit down and have ur meal."
• "Grease covered the dining area floor... I slipped."
• "Not 24 hours as advertised, cones blocking entrance frequently."