Elite Bridal UK Reviews Summary

Customer Service

Pros:

• "Jodie is a credit to your team and so lovely and bubbly defo recommend to anyone."
• "Very helpful staff considering we went there a week before the wedding."
• "Bex instantly put us at ease."
• "Nicola made my mum and I feel welcome from the get go."
• "Very friendly staff, i am a curvy bride with particular tastes and Holly could not do enough and listened to what I was after."
• "Rachel and Holly was amazing! I paid for a VIP package and I loved my goody bag with my cakes and a bottle of bubbly."
• "The lady who attended to us was very friendly professional and knew exactly what she was talking about not pushy at all."

Cons:

• "I was also led into thinking I was getting a deal on a second hand dress, veil and some buttons which I was strong armed into under the false pretence of 'once its gone its gone'."
• "Pushed into buying a dress that had pulls in the lace and buttons falling off."
• "Once you hand over the money you're forgotten about. Ruined the bridal experience for me."
• "The staff were rude and it felt like they had forgotten she was coming."
• "The manager was rude when we went back to point these things out and still refused a refund and offered a replacement dress same style or a credit note."
• "It is by far the worst customer service I have experienced from a company, a particular member of staff was outright rude, dismissive and completely lacked empathy for an upset, stressed bride."
• "Do not purchase from this store! You'll save yourself a lot of bad customer service - especially the Director."

Dress Selection and Quality

Pros:

• "Elite bridal is an experience every bride should have."
• "The selection is fantastic too. Ready on time and perfect."
• "All the dresses I tried on were beautiful, high quality & just amazing."
• "Beautiful dresses at very reasonable prices."
• "The selection of dresses was fab. So many to choose from!"
• "They have such an amazing array of dresses that I was spoiled for choice."
• "Such a vast amount of dresses and in so many sizes and wow did I find the dress for me."

Cons:

• "I found my dress I was much cheaper online (approx. £400)."
• "The jewels on it had black bits behind them the way a mirror does when it gets old and these were all over the dress."
• "Everything was off the peg and the seamstress didn’t have time to see to me."
• "The quality and design was nothing like the sample I tried on 4 times in the shop."
• "I DO NOT RECOMMEND THIS COMPANY TO ANYONE. My dress arrived looking like something from SHEIN."
• "The jacket i paid for had to be made, but unfortunately it was not made as the one I had tried on. It was made from a different material and it was a different colour, therefore it didn't match the dress or veil."
• "Not as much variety as I thought."

Shopping Experience

Pros:

• "Visited Elite Bridal Outlet today with my sister (bride to be) and five other bridesmaids/Maid of Honour... What a beautiful place!"
• "Rebecca was lovely and helped me pick out the perfect dress."
• "I had the most amazing experience and found my dream dress within my first appointment!"
• "Elite bridal, well what can I say!? ABSOLUTELY OUTSTANDING, service, interactions, dresses and very helpful."
• "So many dresses to choose from was like walking into a dream, I'm so happy that I found my dress here."
• "A wonderful experience. As a mature bride-to-be I was very nervous. Bex greeted me and my Mum on entry and the rest is history!"
• "Perfect day, loved every second!"

Cons:

• "The lady attending to me also said 'well the next person will be here in 10 mins so you can’t try another dress on' despite me booking in advance."
• "It felt so salesy."
• "The appointment was so rushed it felt like I was a quick sale so the attentiveness didn’t matter."
• "I felt really pushed into buying a dress despite it needing various things altering."
• "When I requested a full refund I experienced how unhelpful the staff and management were."
• "I was asked at my appointment how much I was willing to spend... which made my sales person only chose to show me the most expensive dresses."
• "A very disappointing experience. Highly pressurising, unaccommodating with poor customer service."