WED2B Bristol Reviews Summary

Customer Service

Pros:

• "An absolutely incredible experience and service from the amazing staff here at WED2B."
• "Amanda and Daniella were both SO helpful and friendly!"
• "Kim was extremely helpful. She was very kind and made the experience comfortable and memorable."
• "The girls here were fantastic, from start to finish they were really helpful and enthusiastic about picking dresses."
• "Sophie helped me and she could not have been better. Friendly, happy, knowledgeable and not pushy."
• "The staff I spoke with were super friendly and helpful."
• "The girls were all so happy and professional, nothing was too much trouble."

Cons:

• "The employees were more focused on their mobile phones behind the desk rather than customers."
• "The staff that helped me try on the dresses were rude and unhelpful."
• "The girl who helped was nice enough but she seemed disinterested."
• "Once I'd picked out my 4 dresses there was literally no employee to be seen."
• "While my experience began well, chose 4 dresses and tried them on, I began to feel as though she was getting impatient."
• "I also had more eye contact with my chest than my face, which left me very uncomfortable."
• "This lot have no concept of customer service. You have ruined this occasion."

Store Experience

Pros:

• "They have an huge range of styles and sizes, and the whole shop feels very clean and spacious."
• "Also. Was so well spread out, with Hand spray there and masks were worn so didn’t have to stress about covid while trying to make the day a breeze."
• "Loved the set in the shop, easy to see what will fit and the consultant that helped us was fantastic."
• "A comforting store with the most stunning dresses."
• "The shop itself had so much choice and has a really high end feel to it."
• "Its a really smart store and I would thoroughly recommend it."
• "The shop is large clean, very friendly staff, not hot and stuffy like smaller ones."

Cons:

• "I felt even though the store was almost dead I was still only part of a conveyor belt to a sale."
• "It felt like they were trying to get you to buy whatever is in your size there and then, not allow to to see styles and buy online later."
• "Couldn't even look at the dresses with the bride .... sort of why we came with the bride."
• "I was under the impression that we could go in and try dresses on freely but this not the case."
• "It wasn't a place I felt comfortable personally."
• "We were told there would be a little wait but sat ignored for 20mins."
• "I didn't like the way of searching through bagged dress after bagged dress trying to find inspiration or see what I might like."

Dress Selection and Quality

Pros:

• "They have a great selection of beautiful and affordable dresses."
• "You can try on dresses that are actually your size rather than having a cushion stuffed down your back like some stores!"
• "A huge amount of dresses to try but they are all a very similar style, there are only 6 bridesmaids options but the colour ranges across each make it great for people looking for the same colour dresses in different styles."
• "The gowns were stunning and Lauren was just fab!"
• "There was a brilliant selection of dresses."
• "Beautiful selection of dresses in multiple sizes."
• "Many dresses to choose from. Going back there for bridesmaids & flower girl dresses."