Legacy Pets Cremation Services Reviews Summary

Compassion and Care

Pros:

• "The whole team were so nice and understanding through this very difficult time."
• "The man who came to get her was lovely and allowed me to carry her out to say my last goodbye."
• "I would highly recommend Legacy pets! when it was time for my baby to go I was trying to get him into the vets as he was in pain with his tumour but was told no appointment available for at least two days then I was told about this place."
• "The staff at Legacy Pets Cremation Services, especially Karen & Josh went above and beyond with our girl."
• "I will recommend you to all my animal-loving friends, colleagues and family."
• "We were given as much time as we needed with our girl until we were ready to leave."
• "They treat your babies as if they were their own!"
• "From the initial dreaded phonecall, right through to collecting our boy."

Cons:

• "The death of my sidekick Alfie was traumatic, but Legacy Pets really helped with our final moments."
• "I cannot recommend enough, my wife was insistent we used Legacy Pets having been told good things."
• "Legacy made our little boys final journey pass with care and compassion."
• "After a quick horrific experience! The most reassuring and comforting experience that could be offered!"
• "We were so moved by the outstanding service of Legacy Pets that I really wanted to leave a review for them."

Service and Efficiency

Pros:

• "The package that we received after his cremation exceeded our expectations."
• "Have to say everyone who I spoke with were lovely and very helpful with anything we needed. we got her home safe within 48 hours."
• "Losing Loki was the worse day ever, however, I was able to take Loki to the beach one last time knowing I had the latest vet appointment and that Legacy had booked me in for an out-of-hours drop off."
• "I find it hard to put into words how grateful I am to Legacy Pets."
• "The most incredible service you can imagine."
• "Absolutely amazing service from start to finish the staff were friendly and sympathetic, to our every need."
• "I lost my little girl in September, far sooner than I ever hoped I'd have to deal with. I cannot thank everyone at Legacy enough for the incredibly kind and compassionate service I received."
• "They were extremely warm, friendly and compassionate, they treat your babies as if they were their own!"

Cons:

• "The only reason for the 3 stars not 5 is the pricing. I was told on the phone the cost of the cremation, and because of the distance a £40 travel fee."

Personal Touches

Pros:

• "It's the little touches that make the whole process so much more comforting."
• "Poppy arrived home to me the following day accompanied by a lovely young professional and compassionate lady, the package was beautiful and rendered me to tears."
• "We were able to collect Puddle 2 days later, along with her beautiful nose and paw prints. The presentation of everything was perfect."
• "What a compassionate, caring and personal service."
• "He was placed in his own bed with a blanket."
• "You'll never know how much peace that gave me."
• "Our beautiful boy went to sleep on 25/11/21. He was collected from our local vets and taken to Legacy to be looked after. Our initial phone call with John made the most difficult day of our lives easier due to his empathy, kindness and compassion."
• "The presentation was beautiful and the waxed stamped envelope was a nice touch."

Cons:

• "We were able to collect Puddle 2 days later, along with her beautiful nose and paw prints. The presentation of everything was perfect."
• "After a quick horrific experience! The most reassuring and comforting experience that could be offered!"