Old Flatts Farm Pet & Equine Crematorium Reviews Summary

Compassionate Care

Pros:

• "Chris was fantastic from the first difficult phone call, visiting, and finally collecting Willows ashes."
• "Chris took time to get to know our story, he was compassionate throughout the process."
• "The lovely lady I spoke to (Carina) couldn't have been more supportive and helpful."
• "Chris and his team members were so caring they looked after Bonnie as if she was there own dog."
• "Chris was so understanding and supporting of our situation and gave us the time my family needed."
• "We were given unhurried time to say goodbye and reflect in lovely surroundings."
• "Chris was an absolute gem, he gave me a telephone call and was soo understanding."
• "Chris talked us through our options with no sales pitch attached, He helped a lot with the emotional aspect."

Cons:

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Service Quality

Pros:

• "The process was made so much easier and quality was top notch."
• "He was returned back to me in a beautifully presented casing."
• "The property is so peaceful and I wouldn't want her in anyone else's care."
• "They were able to spend as much time as they needed with our pet or to sit and think quietly."
• "The Chapel of Rest is a perfect tranquil little room with a candle lit."
• "The service we received was even better than I have experienced when organising a human send off."
• "The chapel room is lovely & we got to spend some time in there with her and say our final goodbyes."
• "The chapel of rest he has at the farm is a very special and peaceful place to say goodbye and visit your pet."

Cons:

• "Unfortunately, having pets comes with the fact that one day they'll need looking after by someone else."

Atmosphere and Environment

Pros:

• "The farm itself is set in the countryside and has a warm and friendly atmosphere."
• "The whole place is so beautiful. The chapel room is lovely."
• "The Chapel of Rest is beautiful, Bella was made beautiful and nothing was too much trouble."
• "The farm is set well away from the road in a lovely setting."
• "The area surrounding the farm is very idyllic and calming, beautiful scenery and lovely green fields."
• "Old Flatts Farm provided me with such peace and serenity in a time when I felt least likely to find it."
• "A beautiful Chapel of Rest, where I spent all the time I required with our Bella."
• "The surroundings where as I could imagine as “pet heaven”."

Cons:

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Personal Touch

Pros:

• "Chris and his colleague Ian for the compassion & care they showed to us on losing our precious Winnie."
• "Chris wanted to know about him as he would be looking after my boy until the end."
• "Chris asked us to talk about Bodger and tell him what his story was."
• "He asked us to take a seat to have a talk. He was very interested in Jazz, her personality, her traits."
• "Chris wanted to know about Tammys life to understand who the dog was he was caring for."
• "Chris asked us if we wanted a lock of Ziggys fur which we wouldn't have thought about."
• "Chris even put the ashes of our cats sister who died 5 years earlier into the same pillow."
• "Chris brought great peace to us when we needed it the most."

Cons:

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Overall Experience

Pros:

• "I can’t recommend Chris and his services enough. He is a true gentleman who offers a caring and compassionate service."
• "Chris is the kindest most understanding man we have ever met."
• "Chris is doing an amazing job extremely well. He was calm when everything was totally upside down in my head."
• "Chris and his team were amazing from start to finish."
• "Chris is such a lovely, caring and reassuring that our pet would be well looked after."
• "Chris at Old Flatts Farm Pet Crematorium was truly amazing."
• "A very big thank you to Chris at one of our most difficult times."
• "So grateful to Chris Beckett at Old Flatts Farm Pet Crematorium for taking such good care of our Mini."

Cons:

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