"The lady who dealt with me was so kind and sweet."
"Thank you to CPC Cambridge for what you have done especially Amanda who made the arrangements."
"Thank you Lesley. Really wonderful service at such a sad time x"
"Both members of Staff i spoke to were kind and professional, will use this service again in the future."
"The staff on the phone is brilliant and take your call with care knowing you have lost your beloved pet."
"The staff were extremely helpful and sympathetic."
"Special thanks to Elissa who took care of us on the day. Her approach was brilliant and we really appreciated this."
Cons:
"Just called them a week to the day of my losing him and woman on phone was blase, nonchalant and unhelpful."
"An unempathetic, brusk woman answered the phone."
"I called CPC and was demanded that I pay £30 deposit on the spot and the lady was very rude about it."
"The women on the phone was very matter or fact and just cold."
"The lady who answered the phone was rude and dismissive."
"She could not have been anymore UNHELPFUL."
"Lady was so rude not a bit helpful."
Cremation and Delivery Service
Pros:
"Thanks to them we were able to spend some time with carly to say our final goodbyes before She was so lovely presented in a beautiful casket for us to take home."
"Bella was delivered back to me in a beautiful box with lovely words on it and Bella was in a beautiful casket."
"They were respectful, calming and professional."
"They were presented in a lovely bag and box. The casket itself was beautifully made and I was glad it was sealed."
"Very friendly staff and very helpful when I explained I would like some separate ashes for a keepsake necklace."
"Such a wonderful company its good to know he was looked after even though I wasn't there at his cremation."
"The whole experience was made a little easier by the beautiful presentation of our baby."
Cons:
"I didn’t get the certificate of cremation and I sent a tribute for Fluffy Bunny that I wanted to be in their tribute book, I didn’t get the confirmation of that."
"She rang it and was told Ronnie was collected early hours Monday morning and had already been cremated, more distraught and devastation, thanks to pcp and the pdsa, no clarity on what was happening that fatal night."
"I am now under the impression that Micah was not cremated and just placed in the box."
"The final letdown being they were promised delivery today & she had been home virtually all of today......no ashes yet."
"I was then told no sorry your too late you can’t do that they ain’t labeled you know we don’t search through them they come of the van and get thrown in and burnt right away."
"We are very grateful for yous collecting Roxy & taking her for her cremation, communication over the phone was brilliant too however the massive down fall was returning home from work for her ashes to have been left outside on the front door step what I think is a disgusting thing to do."
"Imagine my horror when I got a call from them to say that Cambridge had already collected her without even bothering to contact me to confirm anything."
Empathy and Compassion
Pros:
"Thank you all he was so very special."
"Thank you to the staff at CPC for their professionalism, thoughtfulness, sympathy and kindness."
"Staff were very compassionate and treated our much loved pet with dignity."
"Thankyou CPC and I would recommend them."
"The care, empathy shown and help given was amazing."
"CPC really do care for pet owners and have so much compassion and empathy."
"Empathic and kind people, who are sensitive to your and your animal companions needs."
Cons:
"He just wanted me to hand my dog over stood there in the corridor."
"Terrible place, I would never use them again! All about the money!"
"I hope I never have to use this company again who like the vets service prey on the emotions of pet owners by over charging for poor service."
"Thought my dog was going to be scattered in lovely fields not thrown in a dump."
"I will not be sending any of my other pets here as I'm disgusted on how I've been treated."
"If I could give lower score I would do I took our boy to his final resting place at CPC but if there had been another pet crematorium nearer I would have gone BUT TO BE CHARGED A DELIVERY CHARGE FOR TAKING HIM IS ABSOLUTELY DISGUSTING."
"This company is all about the money and greed keep clear!"
Professionalism and Quality
Pros:
"10/10 would recommend."
"I can say this company are very caring and very helpful when u lose a pet and I would certainly recommend them."
"I will recommend the service to anyone who needs it."
"Can't recommend them highly enough."
"I would most definitely recommend this company to anyone who has lost a pet."
"We would would highly recommend CPC to all animal lovers."
"Would recommend this company to use if they lose a beloved Pet."
Cons:
"I hope I never have to use this company again who like the vets service prey on the emotions of pet owners by over charging for poor service."
"I will not be sending any of my other pets here as I'm disgusted on how I've been treated."
"Losing my dog is one of the hardest things I've gone thru and I trusted his last journey with Heartless Company who clearly wanted my money and not to care for my boy on his last journey Disgusting."
"Seriously have to question this company's integrity & question whether the ashes temporarily lost are the genuine thing or just a bag full of whatever ashes were there."
"Now it is full of rude uncaring people and I am guessing it is run on a shoestring."
"This company is all about the money and greed keep clear!"
"I AM ABSOLUTELY FURIOUS WITH THEM AND YOUNG VETERINARIAN PARTNERSHIPS AND I WILL NEVER RECOMMEND THEM EVER."