Walnuts Cafe Restaurant Reviews Summary

Customer Service

Pros:

• "They provide excellent customer service."
• "Service is also good."
• "Staff are wonderful and prices are reasonable."
• "Staff are really friendly and so accommodating, especially making room for buggies and highchairs."
• "The staff are super friendly in a nice way, and explain food choices."
• "Staff were attentive and food came quickly."
• "Service good, polite and friendly, and Molly served me with a smile and was very helpful!"

Cons:

• "Service was terrible. We sat there for ages."
• "Staff not friendly or welcoming despite there being 7 of them huddled together at the counter."
• "Whilst waiting we were subjected to the staff arguing over orders the guy in the beverages was really rude to his colleagues."
• "One waitress was staring and kept on asking if we wanted the bill."
• "Service was poor, the staff were inattentive, the waitress couldn't describe the food when asked."
• "Staff were not very attentive."
• "The customer service was appalling."

Food Quality

Pros:

• "Definately the best breakfast I've ever had, by far!!"
• "The food was indeed delicious & reasonably priced."
• "The menu has options for everyone, we had a veggie in the group and she highly rated her plant burger."
• "The food is always delivered very hot and always tastes so fresh and prices are reasonable."
• "The food was very good."
• "They serve good quality products and everything is always made with love."
• "The food is lovely."

Cons:

• "Breakfast was not fresh at all hash browns were cold sausage was Luke warm and the bacon was awful."
• "I got a full English that cost £11.45 it was overpriced for the portion, bacon was overcooked, hash brown was cremated and only given 1."
• "The salt beef sandwich was served with extra thick sliced bread with the thinnest slice of salt beef possible."
• "The steak sandwich was super dry & boring though."
• "First of all the Jacket Potato is very dry, as is the Chilli Con Carne."
• "Food was okay rather than great. Omelette dry and a bit tasteless and chips warm rather than hot."
• "Our main was dry & overcooked."

Atmosphere & Cleanliness

Pros:

• "I didn't realise how big this place is! Stretches really far back so great for large parties."
• "Also the restaurant was clean and tidy which is plus 👍🏼"
• "This wonderful place is somewhere for all the family! Young & Old."
• "Had a great breakfast there the other day nice atmosphere."
• "The ambience is so welcoming and makes you have a warm feeling when sitting down."
• "Fantastic atmosphere....very comfortable and chilled out place to dine."
• "Really impressed with the atmosphere, variety of options on the menu, friendly service and really delicious food, smoothies and coffees."

Cons:

• "Coffee and cakes fine, however there was a group of intimidating young men and women seated near us who made us feel uncomfortable."
• "Whilst waiting we were subjected to the staff arguing over orders the guy in the beverages was really rude to his colleagues."
• "While my girlfriend was still eating her meal the crew was sweeping the floor right next to us lifting dust that was then flying on our table."
• "It got incredibly busy... it was noisy, kids shouting and people talking etc."
• "However where we were sat was very noisy and it echoed a lot."
• "the floor, bottom of the walls and door in the disabled loo was grey with dirt and it smelt bad."
• "Thoroughly disappointed. Never encountered such rude staff."

Value for Money

Pros:

• "The food was indeed delicious & reasonably priced."
• "The food is always delivered very hot and always tastes so fresh and prices are reasonable."
• "Staff are wonderful and prices are reasonable."
• "Prices reasonable."
• "Price was reasonable and service quick."
• "Reasonable prices too.....two lunchtime meals, tea, coffee and 3 small bottles of wine for very slightly over thirty quid."
• "The food is really good."

Cons:

• "I can't believe how the prices have gone up so much in the last few months."
• "I got a full English that cost £11.45 it was overpriced for the portion, bacon was overcooked, hash brown was cremated and only given 1."
• "For £8.50 it's not worth the money at all."
• "Considering how expensive it is I feel they could at least offer a tea."
• "One of the more expensive cafes on the high street."
• "Food quality isn't what it used to be and it's expensive."
• "Over Priced and Overly Hyped."