Slater and Gordon Lawyers Reviews Summary

Communication

Pros:

• "Regular, easy to understand updates kept us abreast of progress and requests for information were kept to a minimum."
• "Throughout this saga Slater and Gordan have kept me informed at all stages and could not have been more helpful and professional."
• "Slater and Gordon have handled the VW emissions claim in an exemplary manner. They informed and updated relevant information so that we always knew about the progress which was, necessarily, slow at times."
• "From the first phone call there were regular emails as to how the case was progressing."
• "Throughout the case Nicky was always at hand to take a call and kept us fully updated as the case progressed."
• "Slater & Gordon Lawyers represented me in the collective action against VW. Throughout the process, communication was very good by way of update at each stage."
• "All communication was efficient, clear and informative."

Cons:

• "AVOID THIS FIRM it caused nothing but problems and headaches."
• "This has to be the worst service after a car crash I've ever heard about. The allocated claims handler never replies to emails or contact requests the claim has been dragging on for so long I've given up hope of ever seeing the end of it."
• "Be prepared to be chasing your case constantly, never be updated."
• "They will never give you an update on your case never return calls."
• "Do not use this firm or you will regret it I’ve warned you how you take this information on board is now down to yourself."
• "Worst customer service, they do not answer calls or emails."
• "Slater and Gordon's service is really bad... Their communication skills are terrible. When they take up a case, they are friendly however after that they ignore and neglect your case."

Professionalism and Expertise

Pros:

• "They guided me through the entire process, ensuring that I was well-informed and comfortable every step of the way."
• "Their professionalism, dedication, and expertise have made all the difference in my pursuit of compensation."
• "Sam Morton @ S & G worked on my highly complex medical negligence claim for 4 years. His patience & management skills were exemplary."
• "Slater and Gordon sorted my Mesothelioma claim in a very professional way with close contact with my lawyer Edmund Young and his staff, all of which were very polite and understanding."
• "With Slater Gordon, it was all so easy and professional. They kept me posted on the work with updates and were successful!"
• "Slater and Gordon were highly competent in managing the Volkswagen Emmissions claims."
• "I had excellent help from Doreen Reeves at Slater & Gordon. She helped me write my defence and gave me lots of tips on what to include, what to remove and the best wording to use."

Cons:

• "Just disgusting. Your job is a sensitive one which requires due care and empathy."
• "They also still hold my compensation payment to this day, I’ve never seen a penny of it."
• "No help at all! They came across very helpful and hopeful at first, I provided all information requested immediately, they waited for a whole week to pass only to be told my accident resulting in a leg fracture was not serious enough."
• "Unfortunately this company are all but useless this has been over a year for an X-ray let alone treatment then to cover their back they say it was your choice."
• "Highly unprofessional have requested for my hard file so I can represent myself as I don’t have anyone to represent me and been left to deal with it myself."
• "This company is awful where do their lawyers get their degrees?? Avoid avoid avoid!"
• "Shambles of a solicitor. My partner was involved in a car accident that wasn't his fault and the staff at S & G dealing with his case seem to be simple minded and incompetent."

Case Management and Efficiency

Pros:

• "Slater and Gordon worked on my husband Leslie's Mesothelioma claim very quickly we were told it could take 18 months it's took about 7 months."
• "Slater & Gordon Lawyers represented me in the collective action against VW in connection with the emissions debacle. S&G were efficient, provided great updates and informed me of progress and of course ultimately were successful in the action against VW."
• "This claim is taking it's time, but VW are being difficult and continuing to evade their responsibilities even though they have been forced to pay out in other countries. S&G are being diligent and keeping us well informed."
• "I have just settled a very long and complicated negligence claim with Slater and Gordon fighting on my behalf."
• "Slater and Gordon Lawyers represented me in the collective action against VW as part of the national UK group. I was kept informed and updated throughout the claim and was very happy with the outcome."
• "Slater and Gordon acted for me in respect of the VW emission case... Throughout the process we were kept informed and updated."
• "I was part of the collective action against VW with Slater Gordon Lawyers UK group. I was always kept informed as to progress and found them to be very professional and a first class service."

Cons:

• "I had asked on 8-Sep that I would like completion on 21-Sep but they have not responded or carried out the necessary work and I was not able to complete my transaction."
• "Once they received my payment they told me they will charge me £130 ‘because there is a client contribution of 25% which is funded from what is paid to us by the third party. This pays for our fees’."
• "Wish I had never chosen this law firm. Simple claim has taken a year already and no where near completion."
• "Terrible service, avoid at all cost. Three years later the name on my property still hasn't been changed."
• "Absolute shambles of a company I would highly recommend that nobody uses slater and Gordon, we used them to buy our first property and I was shocked at the poor service they gave us."
• "A absolute rubbish company, they over charged me, so I got a company called clear legal to get my money back."
• "Slater and Gordon have not been anything short of incompetent and unprofessional. We had set a deadline for a simple transfer of title which the company promised they could complete... One month on and we have still not received a single update."

Customer Service

Pros:

• "I’ve worked with Danielle Parsons at S+G for the last couple of months and found her advice to be very thorough, and her responsiveness fast."
• "I was kept informed throughout the process and was highly delighted with the service delivered and the eventual outcome."
• "I cannot speak too highly of Ruby and Melissa at Slater and Gordon."
• "A very professional and courteous service for my VW claim, this was a lengthy procedure due to the legal complexities. But once the settlement was agreed my funds were forwarded to me relatively quickly."
• "I used them in the VW emissions case. They acted on a no win no fee basis."
• "I had a great experience of working with Ruby Dinsmore at Slater and Gordon to get guidance on employment related matters."
• "I am extremely pleased with the service I received from my solicitor Pooja Patel and her supervisor Emma McMorrow at Slater and Gordon, London office."

Cons:

• "Got contacted back in June saying my admissions compensation will be paid in 2 weeks... Its now mid August and still waiting!"
• "After months and months of waiting, I finally get a response stating that Slater is no longer dealing with my case."
• "Currently with this sloppy bunch for a RTA claim. Doesn't respond to emails EVER! They just ignore you CONSTANTLY!"
• "Not to be trusted. No idea of how to treat people. Just after money."
• "Absolutely shocking service. Took them 8 months to process no chain property purchase."
• "Awful service - poor comms. No resolution."
• "Professionally negligent. Having made multiple errors and oversights on my step father's case... my step father received a vastly reduced payment."