Ola Leslie Solicitors Reviews Summary

Customer Service

Pros:

• "Many thanks to the team, especially Hope and Dami, for a professional and attentive service - I was impressed to email at 8pm on a Friday and get a reply straight back!"
• "Funke was our solicitor, she was quick with her replies, and kept us informed during the whole process."
• "Ayesha was very efficient in the way my mortgage was processed."
• "She was efficient, communicated throughout and always available when we needed her."
• "Onyeka was always available to provide updates."
• "Elizabeth and Shivani were very thorough regarding the conveyancing process for the purchase of a flat... they saved me some money."
• "Ngozi Opara was very diligent and good at communicating what was going on, usually responding on the same day."

Cons:

• "I was also overcharged another £120 due to misreading (or non reading!) of documents."
• "Get rid of your receptionist, especially if you're paying the person to front your business."
• "I had to chase them more than 3 months after completion to ask if my lease had been lodged for registration as I had not heard anything since completion."
• "They ignore your emails, unless they are urgent or you say you are coming to the office."
• "They will never answer the phone and when they do its a receptionist saying no one is available."
• "Still now she is a barrier and she gives lots of trouble."
• "It’s outrageous that they do not respond to their own client."

Professionalism

Pros:

• "I can honestly say they provided the best service I have ever received when purchasing a property. Extremely efficient and very competitive pricing."
• "Extremely professional and personal service from start to finish."
• "This firm have set a benchmark in conveyancing that left us, the estate agents and vendor in awe of their professionalism."
• "Dami was excellent, so helpful and nothing was too much trouble."
• "Their work has been faultless and excellent value for money on each occasion."
• "They were happy to answer all our questions throughout the process with clarity and professionalism."
• "Elizabeth made sure that her and her team smoothed out the edges for us."

Cons:

• "I feel everything was left to a trainee without adequate, if any, supervision."
• "The solicitor allocated to our case caused considerable stress, and was extremely reluctant to engage."
• "She doesn’t like us to buy this property."
• "Ayesha YUNUS treated us like a slave and she treated us very bad and she gave lot of stress to my family."
• "She made lot of mistake sending the documents and more than 10 Times the application got rejected because if her mistakes."
• "Would not recommend their services to anyone."
• "I was kept up to date regularly on progress and any queries I had were dealt with really promptly."

Communication

Pros:

• "I was very delightful with the speed of the process, and the constant flow of communication."
• "Ayesha kept my sister and I in the communication loop at all times."
• "Everyone talks about how the legal work is painful and takes too long. Not the case here!"
• "They were happy to answer all our questions throughout the process with clarity and professionalism."
• "I look forward to working with them again."
• "She explained everything clearly and was extremely responsive to emails."
• "Things progressed quickly, updates were timely and easy to understand."

Cons:

• "Very slow to respond if at all and are dragging out a process which could have been much quicker."
• "Unfortunately cannot recommend."
• "It’s outrageous that they do not respond to their own client."
• "The response I received from the firm has also been unsatisfactory and inaccurate and I will consider taking it further to the legal ombudsman."
• "Not only did Ola Leslie completely miss the agreed date of exchange, they were impossible to contact by phone and or email."
• "I contacted Ayesha Yunus at Ola Leslie to flag this major issue and to this date have received no response."
• "Discovered over a year later they had failed to hand over some important documentation to my property manager like they were meant to."