Supakart Reviews Summary

Staff and Service

Pros:

• "The staff went above and beyond to help ensure their enjoyment, safety and confidence."
• "Every member of staff were top class!!!!"
• "All the staff on the track - Jason, Brett, Tom and Alex were all amazing! So friendly and helpful!"
• "Super thankful to Lora and team for their flexibility in helping us to rearrange a party after being pinged by NHS this morning."
• "The girls on the desk are so friendly they can’t do enough for you, so helpful every time we call they get us booked even on short notice."
• "The staff are awesome. Nothing was too much trouble for the lady on reception."
• "Staff were all friendly, polite and helpful."

Cons:

• "Extremely rude staff. They do not know there job."
• "Epic track, fast karts, except the marshalls got stinking attitudes."
• "Do not come here if any kind of disability we have kids with ADHD who twice have been treated badly by non understanding staff."
• "Very unprofessional staff, only the lady at reception was nice."
• "Nothing worse than not being acknowledged by the customer service operative."
• "Marshalls don’t apply the rules, blue flag and warnings weren’t seen during my time and they were required – response time to track incidents or resolve issues was bad considering the track was fully kitted with CCTV."
• "Marshall staff very rude and immature! Spoke to adults like children with foul language and aggressive behaviour!!"

Track and Equipment

Pros:

• "Great track, great atmosphere."
• "The track is good, a test for all abilities I would say."
• "Marshalling is excellent and the whole thing runs like clockwork from the moment you arrive."
• "The track is fun, with some tricky sections and all of the karts were in decent condition."
• "The track was great and nice 2 layer design."
• "The track is also really engaging with a nice variety of corners, camber and elevation and plenty of overtaking space."
• "The track has plenty of winds and turns steep and flat for thrills, and the kids just loved that."

Cons:

• "Track was soaking wet, kept spinning out every lap, white lights constantly on meaning no overtaking."
• "Balaclavas and gloves aren’t included with the price."
• "The gloves, neck braces, and jumpsuits were all very worn down - my jumpsuit had missing Velcro straps whilst the gloves were full of holes and the neck brace that I had was snapped in half on the inside."
• "Some Cars have bold tyres( slipping at every turn)."
• "Adults and children are mixed during the race causing slowdowns and additional incidents including a very worrying incident involving a child’s kart being impaled into a wall and ending up being removed from the track."
• "Kart maintenance is lacking, kart braking and power varies between karts."
• "Also the karts are worn out, they don't stick to the track very well and if they do they take ages to accelerate."

Value and Experience

Pros:

• "Prices are I think very fair for the experience you will get."
• "The owner Darren chatted with me and during the conversation offered me 4 gift vouchers to donate to a fundraising event for my Nephew."
• "Absolutely excellent. Great communication from start to finish, friendly staff."
• "The price is below what I would have expected to pay for the session we did (plus points for that!)."
• "It’s very rare nowadays to find staff that are so attentive and have customer satisfaction at the forefront."
• "The staff are all super friendly and helpful."
• "A fabulous experience and outstanding service, highly recommended, looking forward to visiting again."

Cons:

• "Prob won't bother again."
• "Newport will be my last resort from now on."
• "Enjoyed the hour we spend there the staff was friendly and nice the problem is the price to 25minutes sessions cost me 84pound's iv got to work a day and half for that and it was gone in an hour so definitely not worth the money to expensive so wont see me again not at them prices."
• "£1400 booking, never again!! We've been going every Christmas for last 4 years, never experienced such poor customer service!"
• "We left but we didnt get the money back because of all the trouble startin bless."
• "Refused to move booking resulting in the loss of £300. I can't understand this....basically robbed of money."
• "Nobody was willing to rectify anything or offer any sort of compensation back."